open training courses - £295 per person - london - free training newsletter in-house courses title> <meta http-equiv="Content-Type" content="text/html; charset=iso-8859-1"> <meta name="GENERATOR" content="Microsoft FrontPage 5.0"> <meta name="keywords" content="training courses, seminars, training seminars in london, one-day courses, workshops, classroom training, professional development, learning at work, learning organisations, managing change, training needs analysis, corporate training programmes, forums, personal development planning, learning environment, sourse dates, course agenda, booking a training course, consultancy, investors in people, management skills, management training courses, assertiveness, appraisals, time management, stress management, team building, leadership, customer service, customer care, presentation skills, interviewing, managing change, sales and negotiation, training the trainer, disability awareness, delegation"> <meta name="description" content="Training courses and seminars in London and throughout the UK. We cover all aspects of time management, assertiveness skills, stress management, presentation skills, management courses, appraisals and performance management, sales and negotiation training, conflict resolution, dealing with difficult. Our workshops are carried out in a risk free environment which encourages delegates to practice the skills needed for positive assertion. We use a number of training methods including role-play, video, audio, workshops and group exercises to enhance the learning process."> </head> <body> <div align="center"> <center> <table width="997" border="1" cellpadding="5" cellspacing="5" bordercolor="#FFFFFF" name="priority_management_training" height="1098" style="border-collapse: collapse"> <tr> <td colspan="9" width="1050" height="20" align="center"> Total Success A different type of training For more information: email us: <a href="mailto:tsuccess@dircon.co.uk"> tsuccess@dircon.co.uk </a> call us on (+44) 020 8269 1177 or fax us on (+44) 020 8305 0555 Join us on <a href="http://www.facebook.com/pages/Total-Success-Training-UK/120522507998377" style="text-decoration: none"> facebook </a> Follow us on <a href="http://twitter.com/TSTraining" style="text-decoration: none"> twitter </a> We guarantee to run all of our open course dates. Book with confidence here: <a style="text-decoration: none" href="http://www.tsuccess.dircon.co.uk/course_booking_form.htm"> BOOKING A COURSE </a> Thank you for visiting Total Success Training Special offer for this month only - all open courses - £295 per person + VAT - click <a href="http://www.totalsuccess.co.uk/open-courses/" style="text-decoration: none"> HERE</a> for the dates and details We have a brand new website at <a href="http://www.totalsuccess.co.uk"> www.totalsuccess.co.uk</a> which contains all of our course information plus Special offers A chance to win a Free Training Course Free training resources including our new Bite-size training packs Be included in our free draw for tickets to Chelsea Flower Show and Royal Opera House Total Success Training was established in 1995 and has achieved considerable success by working closely with its clients. We think an effective learning environment should be challenging, thought provoking, enabling and above all fun. We understand the needs and aspirations of our clients and provide practical solutions to satisfy their long-term objectives. </td> </tr> <tr> <td bordercolor="#CCFFFF" bgcolor="#9999FF" width="111" height="10" align="center"> <a style="text-decoration: none" href="http://www.tsuccess.dircon.co.uk/index.htm"> HOME PAGE</a></td> <td bordercolor="#CCFFFF" bgcolor="#9999FF" width="104" height="10" align="center"> <a style="text-decoration: none" href="http://www.tsuccess.dircon.co.uk/course_booking_form.htm"> BOOKING A COURSE </a> <a style="text-decoration: none" href="http://www.tsuccess.dircon.co.uk/course_booking_form.htm">-DATES&PRICES-</a></a></td> <td bordercolor="#CCFFFF" bgcolor="#9999FF" width="1066" height="10" align="center"> <a href="http://www.totalsuccess.co.uk/executive.training.htm" style="text-decoration: none"> EXECUTIVE COACHING</a></td> <td bordercolor="#CCFFFF" bgcolor="#9999FF" width="1066" height="10" align="center"> <a style="text-decoration: none" href="http://www.totalsuccess.co.uk/totalsuccess-trainingpodcasts.htm"> TRAINING PODCASTS</a></td> <td bordercolor="#CCFFFF" bgcolor="#9999FF" width="1020" height="10" align="center"> <a href="http://www.totalsuccess.co.uk/totalsuccess-buyonline.htm" style="text-decoration: none"> TRAINING MATERIALS -BUY ONLINE- </a></td> <td bordercolor="#CCFFFF" bgcolor="#9999FF" width="1001" height="10" align="center"> <a style="text-decoration: none" href="http://www.totalsuccess.co.uk/clienttestimonials.htm"> CLIENT TESTIMONIALS</a></td> <td bordercolor="#CCFFFF" bgcolor="#CCCCCC" width="1039" height="10" align="center"> <a style="text-decoration: none" href="http://www.tsuccess.dircon.co.uk/newsletter.htm"> FREE TRAINING NEWSLETTER</a></a></td> <td bordercolor="#CCFFFF" bgcolor="#9999FF" width="115" height="10" align="center"> <a style="text-decoration: none" href="http://www.totalsuccess.co.uk/total_success_unique-training-services.htm"> OUR UNIQUE SERVICES</a></td> <td bordercolor="#CCFFFF" bgcolor="#9999FF" width="108" height="10" align="center"> <a style="text-decoration: none" href="http://www.tsuccess.dircon.co.uk/totalsuccess-contact-us.htm"> CONTACT US</a></a></td> </tr> <tr> <td width="208" valign="top" nowrap bordercolor="#CCFFFF" bgcolor="#9999FF" height="724" colspan="2"> CLICK ON COURSES FOR FULL OPEN COURSE AGENDAS <a href="http://www.totalsuccess.co.uk/executive.training.htm" style="text-decoration: none"> Executive Coaching</a> <a href="http://www.totalsuccess.co.uk/performance_appraisal.htm" style="text-decoration: none"> Appraisal skills</a> (one day) - updated to include new legislation <a href="http://www.totalsuccess.co.uk/assertiveness.htm" style="text-decoration: none"> Assertiveness Skills</a> (one day) <a href="http://www.totalsuccess.co.uk/assertivenessandconflictmanagement.htm" style="text-decoration: none"> Assertiveness and managing conflict</a> (one day) <a href="http://www.totalsuccess.co.uk/coaching_for_managers-training-course.htm" style="text-decoration: none"> Coaching for managers</a> (one day) <a href="http://www.totalsuccess.co.uk/customer-service-training-course.htm" style="text-decoration: none"> Customer Service and Customer Care</a> (one day) <a href="http://www.totalsuccess.co.uk/disciplinary_procedures_and_correcting_poor-performance-training-course.htm" style="text-decoration: none"> Correcting poor performance and disciplinary procedures</a> (one day) - updated to cover current legislation inc The Equality Act 2010 <a href="http://www.totalsuccess.co.uk/dealing_with_difficult_people-conflict_management_training.htm" style="text-decoration: none"> Dealing with difficult people</a> (one day) <a href="http://www.totalsuccess.co.uk/interviewingskills.htm" style="text-decoration: none"> Interviewing skills (one day)</a> - updated to cover current legislation inc The Equality Act 2010 <a href="http://www.totalsuccess.co.uk/sales.htm" style="text-decoration: none"> Introduction to selling</a> (one day) <a href="http://www.totalsuccess.co.uk/leadership_and_team_building.htm" style="text-decoration: none"> Leadership and team building</a> (one day) <a href="http://www.totalsuccess.co.uk/report_and_letter_writing_training-course.htm" style="text-decoration: none"> Letter and report writing</a> (one day) - updates include writing e-mails <a href="http://www.tsuccess.dircon.co.uk/MediationSkills.htm" style="text-decoration: none"> Mediation Skills (one day)</a> <a href="http://www.totalsuccess.co.uk/negotiation_skills-training-course.htm" style="text-decoration: none"> Negotiation skills</a> (one day) <a href="http://www.totalsuccess.co.uk/presentationskills_ONE-DAY.htm" style="text-decoration: none"> Presentation skills (one day)</a> <a href="http://www.totalsuccess.co.uk/presentationskills.htm" style="text-decoration: none"> Presentation skills</a> (two days) <a href="http://www.totalsuccess.co.uk/presentingwithpowerpoint.htm" style="text-decoration: none"> PowerPoint Presentation skills</a> (one day) <a href="http://www.totalsuccess.co.uk/presentation_skills_training_advanced_course.htm" style="text-decoration: none"> Advanced Presentation skills (one day) </a> <a href="http://www.totalsuccess.co.uk/project_management_for-non-project-managers_training_course.htm" style="text-decoration: none"> Project planning for non-project managers (one day) </a> <a style="text-decoration: none" href="http://www.totalsuccess.co.uk/stress_management.html"> Stress Management</a> (one day) <a href="http://www.totalsuccess.co.uk/telesalestrainingcourse.htm" style="text-decoration: none"> Telesales and Telemarketing</a> (one day) <a href="http://www.totalsuccess.co.uk/telephone_skills_and_customer_care-training-course.htm" style="text-decoration: none"> Telephone skills and customer care</a> (one day) <a href="http://www.totalsuccess.co.uk/timemanagement.htm" style="text-decoration: none"> Time Management</a> (one day) <a href="http://www.totalsuccess.co.uk/time_management_training_courses-microsoft-outlook.htm" style="text-decoration: none"> Time management working with Microsoft Outlook (one day)</a> <a style="text-decoration: none" href="http://www.totalsuccess.co.uk/timemanagement-withoutlook2007.htm"> Time management working with Microsoft Outlook </a> <a style="text-decoration: none" href="http://www.totalsuccess.co.uk/timemanagement-withoutlook2007.htm"> 2007 (one day)</a></a><a style="text-decoration: none" href="http://www.totalsuccess.co.uk/timemanagement-withoutlook2007.htm"> </a> <a href="http://www.totalsuccess.co.uk/management-training-course.htm" style="text-decoration: none"> Management Training / New Manager</a> (two days) <a href="http://www.totalsuccess.co.uk/training_the_trainer-course.htm" style="text-decoration: none"> Training the trainer </a>(one day) <hr> We provide many free articles packed with valuable information about the topics we train. Our newsletter page contains many more. Here are some of our more recent articles <a href="http://www.totalsuccess.co.uk/presentationcourse.htm" style="text-decoration: none"> Presentation tips</a> <a href="http://www.totalsuccess.co.uk/presentationnerves.htm" style="text-decoration: none"> Overcoming presentation fear</a> <a href="http://www.totalsuccess.co.uk/presentationtraining.htm" style="text-decoration: none"> How to structure a presentation</a> <a href="http://www.totalsuccess.co.uk/interviewingskills.htm" style="text-decoration: none"> Interviewing Skills</a> <a href="http://www.totalsuccess.co.uk/newsletter-good-performance-through-praise.htm" style="text-decoration: none"> Good work through praise</a> <a href="http://www.totalsuccess.co.uk/timemanagementtips.htm" style="text-decoration: none"> Time management tips</a> <a href="http://www.totalsuccess.co.uk/timemanagementskills.htm" style="text-decoration: none"> Time management skills</a> <a href="http://www.totalsuccess.co.uk/newsletter-managing-emails.htm" style="text-decoration: none"> Managing your e-mail</a> <a href="http://www.totalsuccess.co.uk/time_management-working_from_home.htm" style="text-decoration: none"> Time management and working from home</a> <a href="http://www.totalsuccess.co.uk/assertivenesscourse.htm" style="text-decoration: none"> Assertiveness Self Assertion Analysis</a> <a href="http://www.totalsuccess.co.uk/assertive.htm" style="text-decoration: none"> Self Assertion Analysis</a> <a href="http://www.totalsuccess.co.uk/assertivenesstraining.htm" style="text-decoration: none"> Becoming More Assertive</a> <a href="http://www.totalsuccess.co.uk/dealingwithdifficultpeople.htm" style="text-decoration: none"> Dealing with difficult people</a> <a href="http://www.totalsuccess.co.uk/telephoneskillscustomerservice.htm" style="text-decoration: none"> Customer Service on the telephone</a> <a href="http://www.totalsuccess.co.uk/telephone_skills_and_customer_care-training-course.htm" style="text-decoration: none"> Telephone skills and Customer Care</a> <a href="http://www.totalsuccess.co.uk/newsletter-managing-stress.htm" style="text-decoration: none"> Managing your stress</a> <a href="http://www.totalsuccess.co.uk/stress.htm" style="text-decoration: none"> Organisational stress management</a> <a href="http://www.totalsuccess.co.uk/appraisal.htm" style="text-decoration: none"> Practical appraisal skills</a> <a href="http://www.totalsuccess.co.uk/appraisal-performance-review-training-course.htm" style="text-decoration: none"> Planning an appraisal and setting objectives</a> <a href="http://www.totalsuccess.co.uk/appraisal-giving-feedback.htm" style="text-decoration: none"> Giving feedback in an appraisal</a> <a href="http://www.totalsuccess.co.uk/telesales-telemarketing.htm" style="text-decoration: none"> The power of attitude in selling </a> <a href="http://www.totalsuccess.co.uk/telesale.htm" style="text-decoration: none"> Opening the call effectively</a> <a href="http://www.totalsuccess.co.uk/powerpointtraining.htm" style="text-decoration: none"> PowerPoint presentation tips and techniques</a> <a href="http://www.totalsuccess.co.uk/powerpointpresentationskills.htm" style="text-decoration: none"> Using visual aids in PowerPoint presentations</a> <a href="http://www.totalsuccess.co.uk/powerpointtrainingcourse.htm" style="text-decoration: none"> How to use transitions in PowerPoint presentations</a> </td> <td width="1279" colspan="5" valign="top" bordercolor="#9999FF" bgcolor="#CCCCCC" height="224"> <h1 align="left"> TOTAL SUCCESS TRAINING NEWSLETTER*</h1> Every month Total Success will publish its training news-letter by e-mail. It will be full of tips for managers and trainers on subjects relevant to individual and organisational training. To subscribe please register your details below. If you require information on our range of training courses, you will find full details on our <a href="http://www.tsuccess.dircon.co.uk/course_booking_form.htm" style="text-decoration: none"> course schedule page</a>. If you have any ideas for articles you would like to see, I would be delighted to hear from you. *We promise not to misuse, sell or distribute your details to any organisation. If you would like to be removed from our newsletter list at any point, simply email us and we will remove your details. <h1></h1> <form action="/cgi-bin/mailform" method="get"> <input type="hidden" name="submitted" value="/submitted.htm"><input type="hidden" name="mailto" value="tsuccess@dircon.co.uk"><input type="hidden" name="mailsubj" value="Course Booking"><hr> <blockquote> Please enter your name and e-mail address - Please don't forget to include your e-mail address or we will be unable to add your details. <textarea name="body" rows="5" cols="52">Newsletter request Name: e-mail: </textarea> <hr> To Submit or Reset the form click on the following: <input type="submit" value="Please add me to your newletter list" style="color: #000080; background-color: #C0C0C0; font-weight:bold"> <input type="reset" value="Reset Form" style="color: #FFFFFF; background-color: #C0C0C0; font-weight:bold"> </blockquote> </form> <a href="#TOP" style="text-decoration: none"> Back to TOP</a> </blockquote> </td> <td width="577" valign="top" bordercolor="#CCFFFF" bgcolor="#9999FF" height="524" align="center" colspan="2"> OUR PREVIOUS CLIENTS INCLUDE: Rothschild Thames Valley Police National Air Traffic Control Tesco Luton Borough Council Legal Services Commission Remploy Physiological Society British Retail Consortium University of East London Amnesty International Hyde Housing Carbon Trust Glaxo Smith Kline Game Conservancy Trust Serco Docklands Light Railway Suffolk County Council Thale Translink Tennyson Group Goldman Sachs Merseyside Police Mencap Renaissance Hotels Berners Hotel South East Essex College Johnson and Johnson Ernst and Young Toshiba London Borough of Greenwich Direct Line Insurance Rank Leisure Epilepsy Society Lloyds of London Bank of America Level 3 Communications Abbey Life Thistle Hotels Tetrapak Informa Group Marcus Evans Legal and General Nationwide Building Society Eurostar HJ Heinnz Halifax Barclays Global Investors BAE Systems Holmes Place Health Clubs Action Energy and the Carbon Trust British Airways STA Travel Ernst and Young London Borough of Greenwich The Royal Society Cancer Research The Film Council Pfizer Diageo London Chamber of Commerce Metro Newspaper Universal Pictures Nestle London Borough of Lambeth British Gas Age Concern ICI St John's Ambulance </td> </tr> <tr> <td bordercolor="#CCFFFF" bgcolor="#9999FF" width="111" height="21" align="center"> <a style="text-decoration: none" href="http://www.tsuccess.dircon.co.uk/index.htm"> HOME PAGE</a></td> <td bordercolor="#CCFFFF" bgcolor="#9999FF" width="104" height="21" align="center"> <a style="text-decoration: none" href="http://www.tsuccess.dircon.co.uk/course_booking_form.htm"> BOOKING A COURSE </a> <a style="text-decoration: none" href="http://www.tsuccess.dircon.co.uk/course_booking_form.htm">-DATES&PRICES-</a></a></td> <td bordercolor="#CCFFFF" bgcolor="#9999FF" width="118" height="21" align="center"> <a style="text-decoration: none" href="http://www.totalsuccess.co.uk/totalsuccess-trainingpodcasts.htm"> TRAINING PODCASTS</a></td> <td bordercolor="#CCFFFF" bgcolor="#9999FF" width="111" height="21" align="center"> <a href="http://www.totalsuccess.co.uk/totalsuccess-buyonline.htm" style="text-decoration: none"> TRAINING MATERIALS -BUY ONLINE- </a></td> <td bordercolor="#CCFFFF" bgcolor="#9999FF" width="112" height="21" align="center"> <a style="text-decoration: none" href="http://www.totalsuccess.co.uk/clienttestimonials.htm"> CLIENT TESTIMONIALS</a></td> <td bordercolor="#CCFFFF" bgcolor="#C0C0C0" width="112" height="21" align="center"> <a style="text-decoration: none" href="http://www.tsuccess.dircon.co.uk/newsletter.htm"> FREE TRAINING NEWSLETTER</a></a></td> <td bordercolor="#CCFFFF" bgcolor="#9999FF" width="163" height="21" align="center"> <a style="text-decoration: none" href="http://www.totalsuccess.co.uk/totalsuccess-faqs.htm"> FAQs</a></td> <td bordercolor="#CCFFFF" bgcolor="#9999FF" width="115" height="21" align="center"> <a style="text-decoration: none" href="http://www.totalsuccess.co.uk/total_success_unique-training-services.htm"> OUR UNIQUE SERVICES</a></td> <td bordercolor="#CCFFFF" bgcolor="#9999FF" width="108" height="21" align="center"> <a style="text-decoration: none" href="http://www.tsuccess.dircon.co.uk/totalsuccess-contact-us.htm"> CONTACT US</a></a></td> </tr> </table> </center> </div> <SCRIPT LANGUAGE="Javascript">var btype="4";var uid="severn";</SCRIPT><SCRIPT SRC="http://www.vcount.com/ctrcode.js" TYPE="text/javascript"></SCRIPT><NOSCRIPT> <A href="http://www.vcount.com"><IMG border="0" hspace="0" vspace="0" SRC="http://www.vcount.com/counter.php?a=severn"></A></NOSCRIPT> TOTAL SUCCESS PAGES: Site Navigation aid - Links to all our web pages are listed below - Training Pages - <a style="text-decoration: none" href="http://www.totalsuccess.co.uk/assertiveness.htm"> Assertiveness Skills</a> - <a style="text-decoration: none" href="http://www.totalsuccess.co.uk/assertivenessandconflictmanagement.htm"> Assertiveness and managing conflict</a> - <a style="text-decoration: none" href="http://www.totalsuccess.co.uk/timemanagement.htm"> Time Management</a> - <a href="http://www.totalsuccess.co.uk/management-training-course.htm" style="text-decoration: none"> Management Training / New Manager</a> - <a style="text-decoration: none" href="http://www.totalsuccess.co.uk/sales.htm"> Sales Course / </a> <a style="text-decoration: none" href="http://www.totalsuccess.co.uk/sales.htm"> Introduction to Selling</a> - <a style="text-decoration: none" href="http://www.totalsuccess.co.uk/telesalestrainingcourse.htm"> Telesales and Telemarketin</a><a style="text-decoration: none" href="http://www.totalsuccess.co.uk/telesalestrainingcourse.htm">g</a> <a style="text-decoration: none" href="http://www.totalsuccess.co.uk/telesalestrainingcourse.htm"> -</a> <a style="text-decoration: none" href="http://www.totalsuccess.co.uk/presentationskills.htm"> Presentation skills</a> - <a style="text-decoration: none" href="http://www.totalsuccess.co.uk/presentingwithpowerpoint.htm"> PowerPoint Presentation Skills</a> - <a style="text-decoration: none" href="http://www.totalsuccess.co.uk/performance_appraisal.htm"> Appraisal skills</a> - <a style="font-weight: 700; text-decoration: none" href="http://www.totalsuccess.co.uk/interviewingskills.htm"> Interviewing Skills - </a> <a style="text-decoration: none" href="http://www.totalsuccess.co.uk/stress_management.html"> Stress Management</a> - <a style="text-decoration: none" href="http://www.totalsuccess.co.uk/leadership_and_team_building.htm"> Leadership and team building</a> - <a style="text-decoration: none" href="http://www.totalsuccess.co.uk/coaching_for_managers-training-course.htm"> Coaching for managers</a> - <a style="text-decoration: none" href="http://www.totalsuccess.co.uk/report_and_letter_writing_training-course.htm"> Letter and report writing</a> - <a style="text-decoration: none" href="http://www.totalsuccess.co.uk/dealing_with_difficult_people-conflict_management_training.htm"> Dealing with difficult people</a> - <a href="http://www.totalsuccess.co.uk/customer-service-training-course.htm" style="text-decoration: none"> Customer Service and Customer Care</a> -<a style="text-decoration: none" href="http://www.totalsuccess.co.uk/disciplinary_procedures_and_correcting_poor-performance-training-course.htm">Correcting poor performance and disciplinary procedures</a> - <a style="text-decoration: none" href="http://www.totalsuccess.co.uk/negotiation_skills-training-course.htm"> Negotiation skills</a> - <a style="text-decoration: none" href="http://www.totalsuccess.co.uk/training_the_trainer-course.htm"> Training the trainer </a>- <a style="text-decoration: none" href="http://www.totalsuccess.co.uk/telephone_skills_and_customer_care-training-course.htm"> Telephone skills and customer care</a> - Newsletter Pages - <a style="text-decoration: none" href="http://www.totalsuccess.co.uk/presentationcourse.htm"> Presentation tips</a> - <a style="text-decoration: none" href="http://www.totalsuccess.co.uk/presentationnerves.htm"> Overcoming presentation fear</a> - <a style="text-decoration: none" href="http://www.totalsuccess.co.uk/presentationtraining.htm"> How to structure a presentation</a> - <a style="text-decoration: none" href="http://www.totalsuccess.co.uk/presentationtrainingchecklist.htm"> How to master body language plus a useful presentation checklist</a> - <a style="text-decoration: none" href="http://www.totalsuccess.co.uk/interviewing.htm"> Asking questions in interviews</a> - <a style="text-decoration: none" href="http://www.totalsuccess.co.uk/interviewingandrecruitment.htm"> Structuring a recruitment interview</a> - <a style="text-decoration: none" href="http://www.totalsuccess.co.uk/newsletter-good-performance-through-praise.htm"> Good work through praise</a> - <a style="text-decoration: none" href="http://www.totalsuccess.co.uk/timemanagementtips.htm"> Time management tips</a> - <a style="text-decoration: none" href="http://www.totalsuccess.co.uk/timemanagementskills.htm"> Time management skills</a> - <a style="text-decoration: none" href="http://www.totalsuccess.co.uk/newsletter-managing-emails.htm"> Managing your e-mail</a> - <a style="text-decoration: none" href="http://www.totalsuccess.co.uk/time_management-working_from_home.htm"> Time management and working from home</a> - <a style="text-decoration: none" href="http://www.totalsuccess.co.uk/timemanagementlinks.htm"> Time management links</a> - <a style="text-decoration: none" href="http://www.totalsuccess.co.uk/assertivenesscourse.htm"> Assertiveness Self Assertion Analysis</a> - <a style="text-decoration: none" href="http://www.totalsuccess.co.uk/assertivenessskills.htm"> Assertiveness links</a> - <a style="text-decoration: none" href="http://www.totalsuccess.co.uk/assertive.htm"> Self Assertion Analysis</a> - <a style="text-decoration: none" href="http://www.totalsuccess.co.uk/assertivenesstraining.htm"> Becoming More Assertive</a> - <a style="text-decoration: none" href="http://www.totalsuccess.co.uk/disciplinaryprocedures-correcting_poor_performance.htm"> Constructive criticism and disciplinary procedures </a> - <a style="text-decoration: none" href="http://www.totalsuccess.co.uk/dealingwithdifficultpeople.htm"> Dealing with difficult people</a> - <a style="text-decoration: none" href="http://www.totalsuccess.co.uk/dealingwithdifficultpeople.htm"> Dealing with difficult customers on the telephone</a> - <a style="text-decoration: none" href="http://www.totalsuccess.co.uk/telephoneskillscustomerservice.htm"> Customer Service on the telephone</a> - <a style="text-decoration: none" href="http://www.totalsuccess.co.uk/telephone_skills_and_customer_care-training-course.htm"> Telephone skills and Customer Care</a> - <a style="text-decoration: none" href="http://www.totalsuccess.co.uk/newsletter-managing-stress.htm"> Managing your stress</a> - <a style="text-decoration: none" href="http://www.totalsuccess.co.uk/stress.htm"> Organisational stress management</a> - <a style="text-decoration: none" href="http://www.totalsuccess.co.uk/appraisal.htm"> Practical appraisal skills</a> - <a style="text-decoration: none" href="http://www.totalsuccess.co.uk/appraisal-performance-review-training-course.htm"> Planning an appraisal and setting objectives</a> - <a style="text-decoration: none" href="http://www.totalsuccess.co.uk/appraisal-giving-feedback.htm"> Giving feedback in an appraisal</a> - <a style="text-decoration: none" href="http://www.totalsuccess.co.uk/telesales-telemarketing.htm"> The power of attitude in selling </a> - <a style="text-decoration: none" href="http://www.totalsuccess.co.uk/telesale.htm"> Opening the telephone call effectively</a> - <a style="text-decoration: none" href="http://www.totalsuccess.co.uk/powerpointtraining.htm"> PowerPoint presentation tips and techniques</a> - <a style="text-decoration: none" href="http://www.totalsuccess.co.uk/powerpointpresentationskills.htm"> Using visual aids in PowerPoint presentations</a> - <a style="text-decoration: none" href="http://www.totalsuccess.co.uk/powerpointtrainingcourse.htm"> How to use transitions in PowerPoint presentations</a> - <a style="text-decoration: none" href="http://www.totalsuccess.co.uk/negotiatingandnegotiationskillstraining.htm"> Negotiating with difficult people</a> - 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<a href="http://www.totalsuccess.co.uk/presentations-vocalanddiettips.htm" style="text-decoration: none"> Vocal and Diet tips for presenters</a> - <a href="http://www.totalsuccess.co.uk/presentation-effectivequiz.htm" style="text-decoration: none"> Rate you Presentation effectiveness</a> - <a href="http://www.totalsuccess.co.uk/presentation-difficult-audience.htm" style="text-decoration: none"> Dealing with Difficult Audiences</a> - <a href="http://www.totalsuccess.co.uk/presentation-anxiety.htm" style="text-decoration: none"> Overcoming Presentation Anxiety</a> - <a href="http://www.totalsuccess.co.uk/presentation-anxiety2.htm" style="text-decoration: none"> More Presentation Anxiety tips</a> - <a style="text-decoration: none" href="http://www.totalsuccess.co.uk/Dealing-with-Difficult-people-at-work.htm"> Dealing with Difficult people at work</a> - <a style="text-decoration: none" href="http://www.totalsuccess.co.uk/Dealing-with-Difficult-people_Tips.htm"> Tips for Dealing with difficult people</a> - <a style="text-decoration: none" href="http://www.totalsuccess.co.uk/Dealing-with-Difficult-people_arrogant-person.htm"> Dealing with Difficult People-the arrogant person</a> - <a style="text-decoration: none" href="http://www.totalsuccess.co.uk/Dealing-with-Difficult-people_aggressive-person.htm"> Dealing with Difficult People-the aggressive person</a> - <a href="http://www.totalsuccess.co.uk/Customer-Service-Christmas-Dec_Newsletter.htm" style="text-decoration: none"> Customer Service during Christmas</a> - <a href="http://www.totalsuccess.co.uk/stress-and-time-management_may09.htm" style="text-decoration: none"> Time and Stress Management</a> - <a href="http://www.totalsuccess.co.uk/Telesales_jun09.htm" style="text-decoration: none"> Successful Telesales</a> - <a href="http://www.totalsuccess.co.uk/what-type-of-leader-are-you.htm" style="text-decoration: none"> What type of leader are you?</a> - <a href="http://www.totalsuccess.co.uk/vocal-elements-of-communication-in-Leadership.htm" style="text-decoration: none"> Vocal Elements of Communication in Leadership</a> - <a href="http://www.totalsuccess.co.uk/two-starting-points-for-managing-pressure.htm" style="text-decoration: none"> Managing Pressure</a> - <a href="http://www.totalsuccess.co.uk/tips-for-handling-very-difficult-customers.htm" style="text-decoration: none"> Handling Very Difficult Customers</a> - <a href="http://www.totalsuccess.co.uk/tips-for-opening-negotiations-effectively.htm" style="text-decoration: none"> Opening Negotiations Effectively </a> - <a href="http://www.totalsuccess.co.uk/sales-presentation-tipsandtechniques.htm" style="text-decoration: none"> Tips and Techniques for Sales Presentations</a> - <a href="http://www.totalsuccess.co.uk/rules-of-assertiveness-for-leaders.htm" style="text-decoration: none"> Rules of Assertiveness</a> - <a href="http://www.totalsuccess.co.uk/product-demonstration-skills.htm" style="text-decoration: none"> Product Demonstration Skills</a> - <a href="http://www.totalsuccess.co.uk/personality-and-stress.htm" style="text-decoration: none"> Personality and Stress</a> - <a href="http://www.totalsuccess.co.uk/objection-handling.htm" style="text-decoration: none"> Handling Objections</a> - <a href="http://www.totalsuccess.co.uk/methods-of-overcoming-resistance.htm" style="text-decoration: none"> Methods of Overcoming Resistance -</a> <a href="http://www.totalsuccess.co.uk/effective-communciations-in-negotiations.htm" style="text-decoration: none"> Effective Communication in Negotiations</a> - <a href="http://www.totalsuccess.co.uk/different-stages-of-your-response-to-stress.htm" style="text-decoration: none"> Your Response to Stress</a> - <a href="http://www.totalsuccess.co.uk/dealing-with-conflict-and-agression.htm" style="text-decoration: none"> Dealing with conflict and aggression </a> - <a href="http://www.totalsuccess.co.uk/Co-Presenting-TipsandTechniques.htm" style="text-decoration: none"> Co-Presenting Tips and Techniques</a> - <a href="http://www.totalsuccess.co.uk/controlling-the-call.htm" style="text-decoration: none"> Controlling the Call</a> - <a href="http://www.totalsuccess.co.uk/contact-strategy.htm" style="text-decoration: none"> Contact Strategy</a> - <a href="http://www.totalsuccess.co.uk/becoming-more-assertive-in-negotiations.htm" style="text-decoration: none"> Becoming Assertive in Negotiations</a> - <a href="http://www.totalsuccess.co.uk/CFM-situational-leadership.htm" style="text-decoration: none"> Situation Leadership for Coaches </a>- <a href="http://www.totalsuccess.co.uk/CFM_what-is-your-managerial-style.htm" style="text-decoration: none"> What is your managerial style?</a> - <a href="http://www.totalsuccess.co.uk/CFM_giving_praise.htm" style="text-decoration: none"> Giving Praise </a>- <a href="http://www.totalsuccess.co.uk/how_great_can_you_delegate_1.htm" style="text-decoration: none"> How great can you delegate 1</a> - <a href="http://www.totalsuccess.co.uk/how_great_can_you_delegate_2.htm" style="text-decoration: none"> How great can you delegate 2</a> - <a href="http://www.totalsuccess.co.uk/high_performance_management_superstars.htm" style="text-decoration: none"> Management superstars</a> - 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<a href="http://www.totalsuccess.co.uk/vocal-image.htm" style="text-decoration: none"> Its not What you say, but How you say it!</a> - <a href="http://www.totalsuccess.co.uk/howto-overcomeand-channelfear.htm" style="text-decoration: none"> How to overcome and channel fear - </a> <a href="http://www.totalsuccess.co.uk/why-is-projectmanagement-important.htm" style="text-decoration: none"> Why is project management important</a> - <a href="http://www.totalsuccess.co.uk/project-definition-and-proposal.htm" style="text-decoration: none"> Project definition and proposal</a> - <a href="http://www.totalsuccess.co.uk/estimating-time-accurately.htm" style="text-decoration: none"> Estimating time accurately</a> - <a href="http://www.totalsuccess.co.uk/10-setpguide-projectplanning.htm" style="text-decoration: none"> 10 step guide for Project Planning</a> - <a href="http://www.totalsuccess.co.uk/project-progress-meetings.htm" style="text-decoration: none"> Project Progress Meetings</a> - <a href="http://www.totalsuccess.co.uk/assess-your-problem-employee.htm" style="text-decoration: none"> Assess your problem employee</a> - <a href="http://www.totalsuccess.co.uk/Disc-pro-aquickguide.htm" style="text-decoration: none"> Disciplinary Procedures Guide</a> - <a href="http://www.totalsuccess.co.uk/Guidelines-disc-rules.htm" style="text-decoration: none"> Disciplinary Rules </a>- <a href="http://www.totalsuccess.co.uk/equalityact.htm" style="text-decoration: none"> The equality act 2010</a> </body> </html>

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Total Success A different type of training For more information: email us: tsuccess@dircon.co.uk call us on (+44) 020 8269 1177 or fax us on (+44) 020 8305 0555 Join us on Follow us on Twitter We guarantee to run all of our open courses. Book with confidence here: BOOKING A COURSE We are making some exciting developments at Total Success. If you would like further information please contact us. Thank you for visiting Total Success Training Special offers for this month only: 1. All open courses - £295 per person + VAT 2. Book one course at full price and get one at half price - click HERE for the dates and details 3. All courses can be booked online - click HERE for full details Click HERE for a full list of all our C.P.D. certified and accredited courses (inc Time Management, Mediation skills, Train the Trainer etc) We have a brand new website at www.totalsuccess.co.uk which contains all of our course information. Book now to be included in our free draw for tickets to West End Theatre, Chelsea Flower Show and Royal Opera House Book your own dates for our courses! Looking for a course but can’t find the date you need? Well, look no further. If you have two or more people who wish to attend the same course but you can’t find anyone who is running a course on that day – we will try to run it for you on the day you require at our normal open course rates. Contact us for further details. "Enthusiastic, Highly knowledgeable trainer... Able to articulate ideas into practical scenarios" Rob Gilbert, Office Canopy Group, New Manager Course, February 2011
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CLICK ON COURSES FOR FULL OPEN COURSE AGENDAS Executive Coaching Appraisal skills (one day) - updated to include new legislation Assertiveness Skills (one day) Assertiveness and managing conflict (one day) Coaching for managers (one day) Customer Service and Customer Care (one day) Correcting poor performance and disciplinary procedures (one day) - updated to cover current legislation inc The Equality Act 2010 Dealing with difficult people (one day) Interviewing skills (one day) - updated to cover current legislation inc The Equality Act 2010 Introduction to selling (one day) Leadership and team building (one day) Letter and report writing (one day) - updates include writing e-mails Mediation Skills (one day) Negotiation skills (one day) Presentation skills (one day) Presentation skills (two days) PowerPoint Presentation skills (one day) Advanced Presentation skills (one day) Project planning for non-project managers (one day) Stress Management (one day) Telesales and Telemarketing (one day) Telephone skills and customer care (one day) Time Management (one day) Time management working with Microsoft Outlook (one day) Time management working with Microsoft Outlook 2007 (one day) Management Training / New Manager (two days) Training the trainer (one day) We provide many free articles packed with valuable information about the topics we train. Our newsletter page contains many more. Here are some of our more recent articles Presentation tips Overcoming presentation fear How to structure a presentation Interviewing Skills Good work through praise Time management tips Time management skills Managing your e-mail Time management and working from home Assertiveness Self Assertion Analysis Self Assertion Analysis Becoming More Assertive Dealing with difficult people Customer Service on the telephone Telephone skills and Customer Care Managing your stress Organisational stress management Practical appraisal skills Planning an appraisal and setting objectives Giving feedback in an appraisal The power of attitude in selling Opening the call effectively PowerPoint presentation tips and techniques Using visual aids in PowerPoint presentations How to use transitions in PowerPoint presentations		TOTAL SUCCESS TRAINING NEWSLETTER* Every month Total Success will publish its training news-letter by e-mail. It will be full of tips for managers and trainers on subjects relevant to individual and organisational training. To subscribe please register your details below. If you require information on our range of training courses, you will find full details on our course schedule page. If you have any ideas for articles you would like to see, I would be delighted to hear from you. We promise not to misuse, sell or distribute your details to any organisation. If you would like to be removed from our newsletter list at any point, simply email us and we will remove your details. Please enter your name and e-mail address - Please don't forget to include your e-mail address or we will be unable to add your details. Newsletter request Name: e-mail: To Submit or Reset the form click on the following: Back to TOP*					OUR PREVIOUS CLIENTS INCLUDE: Rothschild Thames Valley Police National Air Traffic Control Tesco Luton Borough Council Legal Services Commission Remploy Physiological Society British Retail Consortium University of East London Amnesty International Hyde Housing Carbon Trust Glaxo Smith Kline Game Conservancy Trust Serco Docklands Light Railway Suffolk County Council Thale Translink Tennyson Group Goldman Sachs Merseyside Police Mencap Renaissance Hotels Berners Hotel South East Essex College Johnson and Johnson Ernst and Young Toshiba London Borough of Greenwich Direct Line Insurance Rank Leisure Epilepsy Society Lloyds of London Bank of America Level 3 Communications Abbey Life Thistle Hotels Tetrapak Informa Group Marcus Evans Legal and General Nationwide Building Society Eurostar HJ Heinnz Halifax Barclays Global Investors BAE Systems Holmes Place Health Clubs Action Energy and the Carbon Trust British Airways STA Travel Ernst and Young London Borough of Greenwich The Royal Society Cancer Research The Film Council Pfizer Diageo London Chamber of Commerce Metro Newspaper Universal Pictures Nestle London Borough of Lambeth British Gas Age Concern ICI St John's Ambulance
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