Interviewing Skills, Management Training, The New Manager, Appraisal skills and Time Management are some of the courses trained by Total Success Training in London and throughout the UK. We have over 18 years experience training people on strategies to improve productivity and enhance self development. Our one-day interviewing skills course is tailored for delegates who would like to gain better interviewing skills and learn how to conduct successful interviews for choosing the right employee(s). Our Interviewing course will show candidates how to; gain winning interview skills; give better interviews; be a better interviewer and learn how to interview effectively. As well as improving interviewing skills, delegates will also learn recruitment and employment law. This course will cover the practical skills needed for successful interviewing and our reputation for effective recruitment training has been endorsed by many delegates. Those who have attended the course have described it as being productive, informative and focused. It allows delegates to understand the stages of carrying out interviews and shows them how to conduct an effective interview so that they are able to attract the best candidates and choose the best person for the job. We guarantee to deliver the best employment strategies, tips and techniques for better interviewing and recruiting skills. Interviewing should not be left to intuition alone or an unstructured approach. The right candidate will add value to your team, department and organisation. The wrong candidate can, at best, reduce productivity and team morale and at worst can destroy carefully laid out strategic plans.
Our course ‘Interviewing Skills’ stresses that preparation is a vital element that will save you time and money in the long run. We have listed a few of the points from the course that will increase your interview technique.
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CLICK ON COURSES FOR FULL OPEN COURSE AGENDAS EXECUTIVE COACHING One-to-one leadership and management coaching Appraisal skills (one day) - updated to include new legislation Assertiveness Skills (one day) Assertiveness and managing conflict (one day) Coaching for managers (one day) Customer Service and Customer Care (one day) Correcting poor performance and disciplinary procedures (one day) - updated to cover current legislation inc The Equality Act 2010 Dealing with difficult people (one day) Interviewing skills (one day) - updated to cover current legislation inc The Equality Act 2010 Introduction to selling (one day) Leadership and team building (one day) Letter and report writing (one day) - updates include writing e-mails Negotiation skills (one day) Presentation skills (two days) PowerPoint Presentation skills (one day) Advanced Presentation skills (one day) Project planning for non-project managers (one day) Stress Management (one day) Telesales and Telemarketing (one day) Telephone skills and customer care (one day) Time Management (one day) Time management working with Microsoft Outlook (one day) Time management working with Microsoft Outlook 2007 (one day) Management Training / New Manager (two days) Training the trainer (one day) We provide many free articles packed with valuable information about the topics we train. Our newsletter page contains many more. Here are some of our more recent articles How to structure a presentation Time management and working from home Assertiveness Self Assertion Analysis Customer Service on the telephone Telephone skills and Customer Care Organisational stress management Planning an appraisal and setting objectives Giving feedback in an appraisal The power of attitude in selling PowerPoint presentation tips and techniques |
THE LIGHTER SIDE: RECRUITING ANECDOTESHere are some more apparently true stories from personnel professionals: "When I asked him about his hobbies, he stood up and started tap dancing around my office." "... bounced up and down on my carpet and told me I must be highly thought of by the company because I was given such a thick carpet." "At the end of the interview, while I stood there dumbstruck, went through my purse, took out a brush, brushed his hair, and left." "... pulled out a Polaroid camera and snapped a flash picture of me. Said he collected photos of everyone who interviewed him." "Without saying a word, candidate stood up and walked out during the middle of the interview." "Stated that, if he were hired, he would demonstrate his loyalty by having the corporate logo tattooed on his forearm." "Interrupted to phone his therapist for advice on answering specific interview questions." "... wouldn't get out of the chair until I would hire him. I had to call the police." “Applicant said he was so well-qualified that if he didn't get the job, it would prove that the company's management was incompetent.“ “Applicant stretched out on the floor to fill out the job application.“ “Candidate brought her large dog to the interview.“ “She wore a Walkman and said she could listen to me and the music at the same time.“ “Applicant challenged interviewer to arm wrestle.“ “Candidate announced she hadn't had lunch and proceeded to eat a hamburger and french fries in the interviewer's office.“
REASONS FOR LEAVING THE LAST JOB: "Responsibility makes me nervous." "They insisted that all employees get to work by 8:45 every morning. Couldn't work under those conditions." "Was met with a string of broken promises and lies, as well as cockroaches." "The company made me a scapegoat - just like my three previous employers."
QUOTES FROM REAL RESUMES "I am extremely loyal to my present firm, so please don't let them know of my immediate availability." "Qualifications: I am a man filled with passion and integrity, and I can act on short notice. I'm a class act and do not come cheap." "I intentionally omitted my salary history. I've made money and lost money. I've been rich and I've been poor. I prefer being rich."
"Note: Please
don't misconstrue my 14 jobs as 'job-hopping'. I have never quit a job." Effective recruitment interviewing Plan the interview Thoroughly review job requirements. Know exactly what the job requires for perfect performance. This will allow you to make decisions based on factual evidence and not personal preferences. Create the interview plan Formulate job-related questions which help the interviewee give specific behavioural examples. These will give you an accurate indication of how the candidate will behave in the job based on their past behaviours. Arrange for a relaxed and professional interview environment Ensure there are no interruptions. This is vital for both you and the candidate to engage in a thorough two way conversation. Hold all calls and conduct the interview where you cannot see the office’s day to day operations. Build initial rapport with the interviewee Warm and friendly welcome. One of the greatest factors in influencing someone is the welcome you give them in the crucial first five minutes of a meeting. Make the candidate feel important by welcoming them personally and offering any help while they are waiting. Communicate well during the interview Listen to the way the questions are answered as much as the answers themselves. The best interviewers will only talk for about 20%-30% of the interview and invest the rest of the time listening actively for how the interviewee answers the questions. They will gain facts most interviewers miss by talking too much. Control the interview Practise techniques which allow you to open up uncommunicative candidates and direct talkative ones. The use of open questions for the former and careful direction of the second are skills worth developing. Design the interview to test the candidate in a number of different ways Test their on-the-job skills. The more realistic the tests to the actual job, the more valuable the information you will receive on the candidates ability to perform to the required standard. If you have to interview many candidates you may want to make this a test they can perform in their own time prior to the interview, but ensure you give them sufficient notice. Evaluate the interview Complete an interview assessment form immediately. You will be making notes throughout the interview, but it is essential to make your detailed assessment and evaluation immediately on completion. This will help you make your final decision especially if you have interviewed many people for the position. Counter your prejudices and preconceptions Take a second look at your first impressions. Train yourself to not prejudge a candidate initially as you may subconsciously spend the rest of the interview looking for reasons to back your initial assessment. Guidelines for effective interviews
l question tactfully account for all time look for contrary evidence judge only by history downplay the negative information give the candidate credit where credit is due control the interview evaluate the information make each interview important 60 of the Most Commonly Asked Interview QuestionsResearch has shown these to be some of the most frequently asked questions of people applying for jobs. You may find them useful when drawing up a list of questions to ask an interviewee. Don’t forget, the real skill of asking questions is the way they are asked and how relaxed an interviewee is in answering them. What are your long-range and short-range goals and objectives? When and why did you establish these goals? How are you preparing yourself to achieve them?What specific goals, other than those related to your occupation, have you established for yourself for the next ten years?
What changes would you make in your college or university? Why?Do you have plans for continued study? An advanced degree?Do you think that your grades are a good indication of your academic achievement?What have you learned from participation in extracurricular activities?In what kind of a work environment are you most comfortable?How do you work under pressure?In what part-time or summer jobs have you been most interested?How would you describe the ideal job for you following graduation?Why did you decide to seek a position with this organisation?What do you know about our organisation?What two or three things are most important to you in your job?Are you seeking employment in an organisation of a certain size? Why?What criteria are you using to evaluate the organisation for which you hope to work?Are you willing to travel?Are you willing to spend at least six months as a trainee?What major problem have you encountered and how did you deal with it?What have you learned from your mistakes?What were your biggest learning experiences at school?What kind of boss do you prefer? Why?Describe a typical day at the company for which you worked?What are some important lessons you have learned from jobs you have held?What type of books do you read? What was the last one you read?What kinds of things cause you to lose your temper?Are you a leader? Give an example.What examples of initiative have you shown in your previous jobs?Give me an example of how you turned around a bad result?How have you dealt with an angry customer or a difficult colleague?Are you a creative person? Give an example.Are you analytical? Give an example.What are the most important books in your field? |
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Rothschild Thames Valley Police National Air Traffic Control Tesco Luton Borough Council Legal Services Commission Remploy Physiological Society British Retail Consortium University of East London Amnesty International Hyde Housing Carbon Trust Glaxo Smith Kline Game Conservancy Trust Serco Docklands Light Railway Suffolk County Council Thale Translink Tennyson Group Goldman Sachs Merseyside Police Mencap Renaissance Hotels Berners Hotel South East Essex College Johnson and Johnson Ernst and Young Toshiba London Borough of Greenwich Direct Line Insurance Rank Leisure Epilepsy Society Lloyds of London Bank of America Level 3 Communications Abbey Life Thistle Hotels Tetrapak Informa Group Marcus Evans Legal and General Nationwide Building Society Eurostar HJ Heinnz Halifax Barclays Global Investors BAE Systems Holmes Place Health Clubs Action Energy and the Carbon Trust British Airways STA Travel Ernst and Young London Borough of Greenwich The Royal Society Cancer Research The Film Council Pfizer Diageo London Chamber of Commerce Metro Newspaper Universal Pictures Nestle London Borough of Lambeth British Gas Age Concern ICI St John's Ambulance |
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Site Navigation aid - Links to all our web pages are listed below
- Training Pages -
Assertiveness Skills - Assertiveness and managing conflict - Time Management - Management Training / New Manager - Sales Course / Introduction to Selling - Telesales and Telemarketing - Presentation skills - PowerPoint Presentation Skills - Appraisal skills - Interviewing Skills - Stress Management - Leadership and team building - Coaching for managers - Letter and report writing - Dealing with difficult people - Customer Service and Customer Care -Correcting poor performance and disciplinary procedures - Negotiation skills - Training the trainer - Telephone skills and customer care
- Newsletter Pages -
Presentation tips - Overcoming presentation fear - How to structure a presentation - How to master body language plus a useful presentation checklist - Asking questions in interviews - Structuring a recruitment interview - Good work through praise - Time management tips - Time management skills - Managing your e-mail - Time management and working from home - Time management links - Assertiveness Self Assertion Analysis - Assertiveness links - Self Assertion Analysis - Becoming More Assertive - Constructive criticism and disciplinary procedures - Dealing with difficult people - Dealing with difficult customers on the telephone - Customer Service on the telephone - Telephone skills and Customer Care - Managing your stress - Organisational stress management - Practical appraisal skills - Planning an appraisal and setting objectives - Giving feedback in an appraisal - The power of attitude in selling - Opening the telephone call effectively - PowerPoint presentation tips and techniques - Using visual aids in PowerPoint presentations - How to use transitions in PowerPoint presentations - Negotiating with difficult people - Planning a successful negotiation - Managing meetings - Train the trainer training - Presentation planning form - Handling conflict in appraisals - Project management - Neuro-Linguistic Programming - Management skills - Leadership Skills - Stress Management and Control - Customer Service and Customer Care - Management checklists for Training courses - Planning form for Public Speaking Presentation - Managing your e-mails - Stages of Competence in Training - Time Management and Technology - Training Stories and Anecdotes -
- NEW Newsletter Pages -
Stress Quiz: How Stressed are you? - Recognising and Combating stress - Managing Stress - Relaxation techniques for managing stress - Relaxation using simple and personal mantras - Stress and the Credit crunch - Using Humour in Presentations - Attention gaining tips for Public Speakers - How to make the best of closing your presentation - Making Powerful Presentations - Using Visual Aids in Presenting - The importance of FlipCharts in Presentations - Improving your presenting style - Vocal and Diet tips for presenters - Rate you Presentation effectiveness - Dealing with Difficult Audiences - Overcoming Presentation Anxiety - More Presentation Anxiety tips - Dealing with Difficult people at work - Tips for Dealing with difficult people - Dealing with Difficult People-the arrogant person - Dealing with Difficult People-the aggressive person - Customer Service during Christmas - Time and Stress Management - Successful Telesales - What type of leader are you? - Vocal Elements of Communication in Leadership - Managing Pressure - Handling Very Difficult Customers - Opening Negotiations Effectively - Tips and Techniques for Sales Presentations - Rules of Assertiveness - Product Demonstration Skills - Personality and Stress - Handling Objections - Methods of Overcoming Resistance - Effective Communication in Negotiations - Your Response to Stress - Dealing with conflict and aggression - Co-Presenting Tips and Techniques - Controlling the Call - Contact Strategy - Becoming Assertive in Negotiations - Situation Leadership for Coaches - What is your managerial style? - Giving Praise - How great can you delegate 1 - How great can you delegate 2 - Management superstars - Delivering effective course content - Dealing with complaints - Practical guide to punctuation - The sequence of a report - Top tips for writing effective emails - Aims and Objectives for the New Manager - Question Techniques in Group Training - Its not What you say, but How you say it! - How to overcome and channel fear - Why is project management important - Project definition and proposal - Estimating time accurately - 10 step guide for Project Planning - Project Progress Meetings - Assess your problem employee - Disciplinary Procedures Guide - Disciplinary Rules