Total Success

A different type of training


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Special offer for this month only - all open courses - £295 per person + VAT - click HERE for the dates and details


We have a brand new website at which contains all of our course information




Special offers

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Free training resources including our new Bite-size training packs

Be included in our free draw for tickets to Chelsea Flower Show and Royal Opera House

NEWSLETTER: Time Management

Time Management Tips

Time management is a crucial factor in work and our time management courses are created to ensure that delegates can make their time keeping as efficient and effective as possible. We do this by supplying a time management training course that is full of tools and tips for improving time management, time planning, delegation, organisation and management strategies as well as handling and using time effectively. Our time management course will cover subjects such as goal setting, improving organisation skills and managing time successfully.

Time Management using Microsoft Outlook 2003 and Microsoft Outlook 2007 is another of our training seminars that allows delegates to be able to use all aspects of Outlook such as; managing emails, using the calendar, delegation using Tasks and is packed with tips and techniques for mastering Outlook.

Time Management, Time management working with Microsoft Outlook, Project management for non-project managersAssertiveness, Management Skills and Stress Management are some of the courses trained by Total Success in London and throughout the UK. We have over 18 years experience training people on strategies to improve productivity and enhance self development. Click on the link if you require further information on our training courses or if you wish to contact Total Success via e-mail. We will be delighted to discuss your needs and provide practical answers.



EXECUTIVE COACHING One-to-one leadership and management coaching

Appraisal skills (one day) - updated to include new legislation

Assertiveness Skills (one day)

Assertiveness and managing conflict (one day)

Coaching for managers (one day)

Customer Service and Customer Care (one day)

Correcting poor performance and disciplinary procedures (one day) - updated to cover current legislation

Dealing with difficult people (one day)

Interviewing skills (one day) - updated to cover current legislation

Introduction to selling (one day)

Leadership and team building (one day)

Letter and report writing (one day) - updates include writing e-mails

Negotiation skills (one day)

Presentation skills (two days)

PowerPoint Presentation skills (one day)

Advanced Presentation skills (one day)

Project planning for non-project managers (one day)

Stress Management (one day)

Telesales and Telemarketing (one day)

Telephone skills and customer care (one day)

Time Management (one day) 

Time management working with Microsoft Outlook (one day)

Time management working with Microsoft Outlook 2007 (one day) 

Management Training / New Manager (two days)

Training the trainer (one day)

We provide many free articles packed with valuable information about the topics we train. Our newsletter page contains many more. Here are some of our more recent articles

Presentation tips

Overcoming presentation fear

How to structure a presentation

Interviewing Skills

Good work through praise

Time management tips

Time management skills

Managing your e-mail

Time management and working from home

Assertiveness Self Assertion Analysis

Self Assertion Analysis

Becoming More Assertive

Dealing with difficult people

Customer Service on the telephone

Telephone skills and Customer Care

Managing your stress

Organisational stress management

Practical appraisal skills

Planning an appraisal and setting objectives

Giving feedback in an appraisal

The power of attitude in selling

Opening the call effectively

PowerPoint presentation tips and techniques

Using visual aids in PowerPoint presentations

How to use transitions in PowerPoint presentations


Forget the Gym – try the office!!


Personal assistants (PAs), secretaries and administrative staff cover over 46.3 miles a year just walking to the photocopier, scanner, printer and fax according to the latest independent research conducted on behalf of HP.

The average office worker walks over 350 metres a day. This is equal to:
- Approx 3/4 the height of the Eiffel Tower
- More than the length of London bridge
- 3 Professional football pitches
- 6 Olympic swimming pools

The research also reveals that rather than the water cooler or the smoking area, the photocopier is the new place to hang out, share gossip and dream of pastures new with 58% of PAs and secretaries admitting that they often spend “significant” time dreaming of their plans for the weekend. More than half of those questioned confessed that the photocopier is the place where they discuss the comings and goings of their colleagues. Office romance on the other hand is more likely to take place by the printer with nearly 20% of interviewees confessing they often flirt with their colleagues whilst waiting for their printing.

On a serious note, whilst employees are spending time walking around the office and burning calories, there is also a dip in office productivity. The study showed that employees spend approximately 5 hours a week away from their desk just walking to and from office machinery.

Managing our priorities – the jam jar theory 

Imagine a large empty jam jar. One in which you could fill with at least three or four large rocks. Is it full? Now imagine that you have some smaller stones that fit into the gaps between the rocks. If you poured the small stones up to the brim of the jam jar, ask yourself again, is it full?

Now, take your full jar and take sand and, you guessed it, fill that jar until you can’t possibly fit anymore in.


Is it full, now?


Now add water to the brim of the jar. Yes, you’ve guessed it, it’s now full.

But what is the moral of this story? Each of us has many large priorities in our life, represented by the large rocks. We also have things which we enjoy doing, such as the pebbles. We have other things we have to do, like the sand. And finally, we have things that simply clutter up our lives and get in everywhere: water.

None of these are bad things. After all, we need the gamut of these objects—from large priorities to times of rest—in order to feel truly fulfilled. No time management theory should be without balance, and the jam jar theory is all about balance. You could try to fit it all in but you must ensure your priorities are considered first otherwise you won’t be able to fit them into the ‘jam jar of life’. Remember though, that priorities are not just work/project deadlines; out lives lose value when we forget the things that give our lives value, e.g. friends, family, peace of mind, laughter, love, peace of mind, etc.

Below are some time management tips aimed at balancing out life’s values.


Personal tips for saving time

Everyone wants more time both at work and at home. Here are some simple time management tips and strategies that allow you to utilise your time more effectively. Most relate to work issues but there are some personal gems I use to de-stress myself so that I can concentrate on the things that I find really matter in life – I hope you find your own personal gem.

  • Make a commitment to yourself today to ‘make time’ for something you really want to do.

  • Exploit 'free' time: time spent in waiting rooms, airports, taxis etc. Key: visualize the day ahead, estimate the probabilities of any dead time, and prepare yourself with simple tasks: reading, correspondence, writing letters, etc.

  • Have a good idea of what your time is worth to you. If you calculate the figure regularly it enables you to decide whether it's profitable to have work done by someone else.

  • Separate work/leisure/family, you might end up being one of those ‘tortured workers' or workaholics’. 

  • Life is short, and that 'you can't take it with you!' so try to make it as pleasant as possible, here and now, and not tomorrow.

  • At the beginning of a meeting, tell the other person how much time you can spend.

  • Not only make daily and monthly lists of things that have to be done but make sure you keep the completed lists and analyse them closely.

  • Have a list of telephone numbers you use frequently. If you have a mobile phone, save the number automatically and immediately if it’s not already saved.

  • Don’t let negative attitudes or opinions limit your activity.

  • When you write, keep it short: letters of three lines, notes of one sentence. Don't feel obliged to make things longer. 

  • Handle paperwork only once; answer it, throw it out  or delegate it - each day, so that it doesn't pile up.

  • Make photocopies of important sections of books, magazines and documents and file them according to subject.

  • Get yourself a very large wastepaper basket, and don't worry about how much it weighs at the end of the day! 

  • Gadgets can save time. Use the alarm on your phone or watch, hand-held computers and dictaphones can all help but don’t substitute good practice for gimmickry. Clear your desk and plan your activities for the next day.

  • Do difficult jobs first, when you are at your best. Look after minor jobs when you are tired.

  • Do not postpone important matters that are unpleasant. Jobs rarely get more pleasant by being postponed. Do it now!

  • Try to arrange routine times for jobs such as going through the mail, talking with your manager or staff, computer input, etc.

  • Try to fix definite times when you would not like to be disturbed, and make the system work except for genuine emergencies.

  • If you have several phone calls to make, do them all in a burst.

  • Plan some time for discussing routine matters with your colleagues. Then you avoid interrupting each other all the time.

  • Learn to say ‘No’. Get used to asking yourself ‘Am I the right person for this job?’

  • Stress and fatigue are rarely caused by the things you have done, but by the thought of what you haven’t done!

  • Make a habit of finishing the main job of the day before you go home.

  • Avoid negative people, people who always have problems. Seek out the opposite: positive contacts, dynamic, stimulating, creative, original people.

  • Allot yourself numerous periods to relax, refresh yourself, enjoy yourself, etc. every day, as a way of rewarding yourself for objectives you have attained.

  • Ask people who come to me with problems to propose their own solutions.

  • Before answering 'yes', ask yourself if you really want to/should get involved.

  • Be honest with yourself. Accept your faults, weaknesses, errors, etc. as much as possible.

  • Have ready-made checklists for everything.

  • Have your baggage prepared in advance for all your trips.

  • Learn to put each thing in its place.

  • Empty your wastepaper basket each night.

  • Try to predict any snags that might occur, and work out what you would do in each case.

  • Consider the possibility of failure and plan your reactions so that you don’t waste valuable time being stressed and passing that stress onto others.

  • When a mistake is made, look for its cause and make sure that it doesn't happen again.

  • Take all the holiday you are entitled to. This forces me to finish a job - or to delegate it - before leaving..

  • The beauty of a flower, the smells of spring, the joy of a beautiful countryside, these are things which you consider indispensable to life. What ever you consider to be valuable to you ‘make time for it’.

  • Telephone - or send a fax - instead of meeting someone personally. You can call instead of writing

  • Buy yourself gifts as rewards for your performance.

  • Always keep your word.

  • Refuse to be upset by other people's opinions.

  • Learn to make the distinction between what's important and what’s minor.

  • Learn to group the things you have to do.

  • Constantly ask yourself ‘Is this the most important thing I have to do right now?’

  • Don’t get stressed or upset over things you cannot change.

  • Don’t live your life by comparison – there will always be someone richer, taller, smarter than you. Remember to concentrate on what you have and what you have achieved in your life; try not to concentrate on what you don’t have

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Thames Valley Police

National Air Traffic Control


Luton Borough Council

Legal Services Commission


Physiological Society

British Retail Consortium

University of East London

Amnesty International

Hyde Housing

Carbon Trust

Glaxo Smith Kline

Game Conservancy Trust


Docklands Light Railway

Suffolk County Council

Thale Translink

Tennyson Group

Goldman Sachs

Merseyside Police


Renaissance Hotels

Berners Hotel

South East Essex College

Johnson and Johnson

Ernst and Young


London Borough of Greenwich

Direct Line Insurance

Rank Leisure

Epilepsy Society

Lloyds of London

Bank of America

Level 3 Communications

Abbey Life

Thistle Hotels


Informa Group

Marcus Evans

Legal and General

Nationwide Building Society


HJ Heinnz


Barclays Global Investors

BAE Systems

Holmes Place Health Clubs

Action Energy and the Carbon Trust

British Airways

STA Travel

Ernst and Young

London Borough of Greenwich

The Royal Society

Cancer Research

The Film Council



London Chamber of Commerce

Metro Newspaper

Universal Pictures


London Borough of Lambeth

British Gas

Age Concern


St John's Ambulance




Site Navigation aid - Links to all our web pages are listed below


- Training Pages -

Assertiveness Skills - Assertiveness and managing conflict - Time Management - Management Training / New Manager - Sales Course / Introduction to Selling - Telesales and Telemarketing - Presentation skills - PowerPoint Presentation Skills - Appraisal skills - Interviewing Skills - Stress Management - Leadership and team building - Coaching for managers - Letter and report writing - Dealing with difficult people - Customer Service and Customer Care -Correcting poor performance and disciplinary procedures - Negotiation skills - Training the trainer - Telephone skills and customer care

- Newsletter Pages -

Presentation tips - Overcoming presentation fear - How to structure a presentation - How to master body language plus a useful presentation checklist - Asking questions in interviews - Structuring a recruitment interview - Good work through praise - Time management tips - Time management skills - Managing your e-mail - Time management and working from home - Time management links - Assertiveness Self Assertion Analysis - Assertiveness links - Self Assertion Analysis - Becoming More Assertive - Constructive criticism and disciplinary procedures - Dealing with difficult people - Dealing with difficult customers on the telephone - Customer Service on the telephone - Telephone skills and Customer Care - Managing your stress - Organisational stress management - Practical appraisal skills - Planning an appraisal and setting objectives - Giving feedback in an appraisal - The power of attitude in selling - Opening the telephone call effectively - PowerPoint presentation tips and techniques - Using visual aids in PowerPoint presentations - How to use transitions in PowerPoint presentations - Negotiating with difficult people - Planning a successful negotiation - Managing meetings - Train the trainer training - Presentation planning form - Handling conflict in appraisals - Project management - Neuro-Linguistic Programming - Management skills - Leadership Skills - Stress Management and Control - Customer Service and Customer Care - Management checklists for Training courses - Planning form for Public Speaking Presentation - Managing your e-mails - Stages of Competence in Training - Time Management and Technology - Training Stories and Anecdotes -

- NEW Newsletter Pages -

Stress Quiz: How Stressed are you? - Recognising and Combating stress - Managing Stress - Relaxation techniques for managing stress - Relaxation using simple and personal mantras - Stress and the Credit crunch - Using Humour in Presentations - Attention gaining tips for Public Speakers - How to make the best of closing your presentation - Making Powerful Presentations - Using Visual Aids in Presenting - The importance of FlipCharts in Presentations - Improving your presenting style - Vocal and Diet tips for presenters - Rate you Presentation effectiveness - Dealing with Difficult Audiences - Overcoming Presentation Anxiety - More Presentation Anxiety tips - Dealing with Difficult people at work - Tips for Dealing with difficult people - Dealing with Difficult People-the arrogant person - Dealing with Difficult People-the aggressive person - Customer Service during Christmas - Time and Stress Management - Successful Telesales - What type of leader are you? - Vocal Elements of Communication in Leadership - Managing Pressure - Handling Very Difficult Customers - Opening Negotiations Effectively - Tips and Techniques for Sales Presentations - Rules of Assertiveness - Product Demonstration Skills - Personality and Stress - Handling Objections - Methods of Overcoming Resistance - Effective Communication in Negotiations - Your Response to Stress - Dealing with conflict and aggression - Co-Presenting Tips and Techniques - Controlling the Call - Contact Strategy - Becoming Assertive in Negotiations - Situation Leadership for Coaches - What is your managerial style? - Giving Praise - How great can you delegate 1 - How great can you delegate 2 - Management superstars - Delivering effective course content - Dealing with complaints - Practical guide to punctuation - The sequence of a report - Top tips for writing effective emails - Aims and Objectives for the New Manager - Question Techniques in Group Training - Its not What you say, but How you say it! - How to overcome and channel fear - Why is project management important - Project definition and proposal - Estimating time accurately - 10 step guide for Project Planning - Project Progress Meetings - Assess your problem employee - Disciplinary Procedures Guide - Disciplinary Rules