Total Success

A different type of training

 

For more information:

 email us: tsuccess@dircon.co.uk

call us on (+44) 020 8269 1177 or fax us on (+44) 020 8305 0555

 

Thank you for visiting Total Success Training

 

Special offer for this month only - all open courses - 295 per person + VAT - click HERE for the dates and details

 

We have a brand new website at www.totalsuccess.co.uk which contains all of our course information

 

plus

 

Special offers

A chance to win a Free Training Course

Free training resources including our new Bite-size training packs

Be included in our free draw for tickets to Chelsea Flower Show and Royal Opera House

NEWSLETTER: Time Management

General Tips and Techniques

Time management is a crucial factor in work and our time management courses are created to ensure that delegates can make their time keeping as efficient and effective as possible. We do this by supplying a time management training course that is full of tools and tips for improving time management, time planning, delegation, organisation and management strategies as well as handling and using time effectively. Our time management course will cover subjects such as goal setting, improving organisation skills and managing time successfully.

Time Management using Microsoft Outlook 2003 and Microsoft Outlook 2007 is another of our training seminars that allows delegates to be able to use all aspects of Outlook such as; managing emails, using the calendar, delegation using Tasks and is packed with tips and techniques for mastering Outlook.

Time Management, Time management working with Microsoft Outlook, Project management for non-project managersAssertiveness, Management Skills and Stress Management are some of the courses trained by Total Success in London and throughout the UK. We have over 18 years experience training people on strategies to improve productivity and enhance self development. Click on the link if you require further information on our training courses or if you wish to contact Total Success via e-mail. We will be delighted to discuss your needs and provide practical answers. The following time management techniques and strategies are designed to help you manage your time and gain greater control of your life.

 

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CLICK ON COURSES FOR FULL OPEN COURSE AGENDAS

EXECUTIVE COACHING One-to-one leadership and management coaching

Appraisal skills (one day) - updated to include new legislation

Assertiveness Skills (one day)

Assertiveness and managing conflict (one day)

Coaching for managers (one day)

Customer Service and Customer Care (one day)

Correcting poor performance and disciplinary procedures (one day) - updated to cover current legislation

Dealing with difficult people (one day)

Interviewing skills (one day) - updated to cover current legislation

Introduction to selling (one day)

Leadership and team building (one day)

Letter and report writing (one day) - updates include writing e-mails

Negotiation skills (one day)

Presentation skills (two days)

PowerPoint Presentation skills (one day)

Advanced Presentation skills (one day)

Project planning for non-project managers (one day)

Stress Management (one day)

Telesales and Telemarketing (one day)

Telephone skills and customer care (one day)

Time Management (one day) 

Time management working with Microsoft Outlook (one day)

Time management working with Microsoft Outlook 2007 (one day) 

Management Training / New Manager (two days)

Training the trainer (one day)


We provide many free articles packed with valuable information about the topics we train. Our newsletter page contains many more. Here are some of our more recent articles

Presentation tips

Overcoming presentation fear

How to structure a presentation

Interviewing Skills

Good work through praise

Time management tips

Time management skills

Managing your e-mail

Time management and working from home

Assertiveness Self Assertion Analysis

Self Assertion Analysis

Becoming More Assertive

Dealing with difficult people

Customer Service on the telephone

Telephone skills and Customer Care

Managing your stress

Organisational stress management

Practical appraisal skills

Planning an appraisal and setting objectives

Giving feedback in an appraisal

The power of attitude in selling

Opening the call effectively

PowerPoint presentation tips and techniques

Using visual aids in PowerPoint presentations

How to use transitions in PowerPoint presentations

General Tips and Techniques

  • Clear your desk and plan your activities for the next day.

  • First list your ‘time specific items, e.g. meetings and then write down the tasks you have to complete.

  • Once you have prioritised your tasks, make a ‘to do’ list and work through the items in priority order.

  • Ensure that you have given yourself sufficient time to complete your ‘to do’ list, taking into account your daily interruptions.

  • Do difficult jobs first, when you are at your best. Look after minor jobs when you are tired.

  • Fix deadlines for all jobs and stick to them. A task should only take the time set aside for it.

  • Do not postpone important matters that are unpleasant. Jobs rarely get more pleasant by being postponed. Do it now!

  • Try to arrange set times for jobs such as going through the mail, talking with your manager or staff, computer input, etc.

  • Try to fix definite times when you would not like to be disturbed, and make the system work except for genuine emergencies.

  • Plan your telephone calls. Make a brief note of what you want to say and what you want to find out. It saves time later.

  • If you have several phone calls to make, do them all in a burst.

  • When you start a piece of work, try to finish it without interruptions. If you have to finish it later, you will lose time picking up where you left off.

  • Arrange your breaks at times when you cannot work effectively.

  • Plan some time for discussing routine matters with your colleagues. Then you avoid interrupting each other all the time.

  • Learn to say ‘No’. Get used to asking yourself ‘Am I the right person for this job?’

  • Monitor how you use your time, and make conscious changes to your behaviour.

  • Stress and fatigue are rarely caused by the things you have done, but by the thought of what you haven’t done!

  • Make a habit of finishing the main job of the day before you go home.

CLEAR YOUR DESK!

  • 'Paper talk' alone can cost you an hour a day in looking for things and constant distractions.

  • Many people have developed the habit of their office becoming a giant 'to-do' list; papers; ‘some day’ stacks; files; letters; in-trays; phone messages, etc. lying around all screaming ‘LOOK AT ME', ‘DEAL WITH ME’. Here are some useful hints for silencing the 'paper talk'.

  • Put any in/out trays in a drawer or behind you on a credenza (or even outside your office) but not on your desk.

  • Make it a real IN-tray, not a miscellaneous file.

EFFECTIVE USE OF THE MASTER FILES

  • Discard all non relevant documents (up to 85% of the documents retained by an organisation will never be looked at again).

  • Remove all items from desk (each piece of paper on your desk will distract your attention 5 times a day).

  • Reorganise your shelves; give preference to cupboard and shelves rather than filing cabinets (25% space saving).

  • Identify, reorganise and re-label all your files clearly.

  • Avoid fat files by all means; you ale better off sub-dividing subjects and grouping these sub-files into a large filing box.

  • Use colour coding facilities (e.g. red/marketing, green/customers, etc)

PHONECALLS

  • Never hold on. Instead agree a time to ring back or leave a message and your phone number.

  • If someone is unavailable find out the best time to call back, or leave your number.

  • If you need to make regular calls agree upon a mutually beneficial time.

  • Learn to leave clear messages on other people's answerphones. Always leave your name and phone number if you want them to ring you back.

INCOMING CALLS CHECKLIST

  • If possible train your PA or a member of your staff to screen calls and refer them to others.

  • Let the caller know your time constraints.

  • Always keep a pen and pad by the phone.

  • If you get a call asking for information you don't have immediately to hand, don't look for it: arrange to call back later.

INTERRUPTIONS CHECKLIST

If you have an unexpected visitor:

  • Establish at the start why they have come to see you.

  • Stand when they enter the room, so that they also remain standing.

  • If it's necessary for you to deal personally with them suggest a later meeting, at your convenience.

  • Whenever possible, suggest a meeting in their office.

  • Set time limits to your discussion.

  • Avoid engaging in small talk.

  • If you have a secretary/PA, agree a clear policy about who can have access to you and who they should deal with.

  • If you really can't get them out of your office, leave the office yourself.

We believe the web is a fantastic place for marketing and promotion but we believe that there should be access to free information which is in abundance on many sites. Total Success have searched the web for free information on time management and you can find these on our time management links page. If you have more sites which contain relevant information or to inform me that a particular site does no longer exist (many sites come and go at a fast rate on the web), please e-mail us. The criteria for inclusion is a site which has a lot of free information on time management and not companies promoting time management courses or products.

Click here for time management links

Click here for more tips on time management, delegation and people management

 

Back to TOP

OUR PREVIOUS CLIENTS INCLUDE:

 

Thames Valley Police

National Air Traffic Control

Tesco

Luton Borough Council

Legal Services Commission

Remploy

Physiological Society

British Retail Consortium

University of East London

Amnesty International

Hyde Housing

Carbon Trust

Glaxo Smith Kline

Game Conservancy Trust

Serco

Docklands Light Railway

Suffolk County Council

Thale Translink

Tennyson Group

Goldman Sachs

Merseyside Police

Mencap

Renaissance Hotels

Berners Hotel

South East Essex College

Johnson and Johnson

Ernst and Young

Toshiba

London Borough of Greenwich

Direct Line Insurance

Rank Leisure

Epilepsy Society

Lloyds of London

Bank of America

Level 3 Communications

Abbey Life

Thistle Hotels

Tetrapak

Informa Group

Marcus Evans

Legal and General

Nationwide Building Society

Eurostar

HJ Heinnz

Halifax

Barclays Global Investors

BAE Systems

Holmes Place Health Clubs

Action Energy and the Carbon Trust

British Airways

STA Travel

Ernst and Young

London Borough of Greenwich

The Royal Society

Cancer Research

The Film Council

Pfizer

Diageo

London Chamber of Commerce

Metro Newspaper

Universal Pictures

Nestle

London Borough of Lambeth

British Gas

Age Concern

ICI

St John's Ambulance

HOME PAGE BOOKING A COURSE
-DATES&PRICES-
TRAINING PODCASTS TRAINING MATERIALS
-BUY ONLINE-
CLIENT TESTIMONIALS FREE TRAINING NEWSLETTER FAQs OUR UNIQUE SERVICES CONTACT US

 

 

TOTAL SUCCESS PAGES:

Site Navigation aid - Links to all our web pages are listed below

 

- Training Pages -

Assertiveness Skills - Assertiveness and managing conflict - Time Management - Management Training / New Manager - Sales Course / Introduction to Selling - Telesales and Telemarketing - Presentation skills - PowerPoint Presentation Skills - Appraisal skills - Interviewing Skills - Stress Management - Leadership and team building - Coaching for managers - Letter and report writing - Dealing with difficult people - Customer Service and Customer Care -Correcting poor performance and disciplinary procedures - Negotiation skills - Training the trainer - Telephone skills and customer care

- Newsletter Pages -

Presentation tips - Overcoming presentation fear - How to structure a presentation - How to master body language plus a useful presentation checklist - Asking questions in interviews - Structuring a recruitment interview - Good work through praise - Time management tips - Time management skills - Managing your e-mail - Time management and working from home - Time management links - Assertiveness Self Assertion Analysis - Assertiveness links - Self Assertion Analysis - Becoming More Assertive - Constructive criticism and disciplinary procedures - Dealing with difficult people - Dealing with difficult customers on the telephone - Customer Service on the telephone - Telephone skills and Customer Care - Managing your stress - Organisational stress management - Practical appraisal skills - Planning an appraisal and setting objectives - Giving feedback in an appraisal - The power of attitude in selling - Opening the telephone call effectively - PowerPoint presentation tips and techniques - Using visual aids in PowerPoint presentations - How to use transitions in PowerPoint presentations - Negotiating with difficult people - Planning a successful negotiation - Managing meetings - Train the trainer training - Presentation planning form - Handling conflict in appraisals - Project management - Neuro-Linguistic Programming - Management skills - Leadership Skills - Stress Management and Control - Customer Service and Customer Care - Management checklists for Training courses - Planning form for Public Speaking Presentation - Managing your e-mails - Stages of Competence in Training - Time Management and Technology - Training Stories and Anecdotes -

- NEW Newsletter Pages -

Stress Quiz: How Stressed are you? - Recognising and Combating stress - Managing Stress - Relaxation techniques for managing stress - Relaxation using simple and personal mantras - Stress and the Credit crunch - Using Humour in Presentations - Attention gaining tips for Public Speakers - How to make the best of closing your presentation - Making Powerful Presentations - Using Visual Aids in Presenting - The importance of FlipCharts in Presentations - Improving your presenting style - Vocal and Diet tips for presenters - Rate you Presentation effectiveness - Dealing with Difficult Audiences - Overcoming Presentation Anxiety - More Presentation Anxiety tips - Dealing with Difficult people at work - Tips for Dealing with difficult people - Dealing with Difficult People-the arrogant person - Dealing with Difficult People-the aggressive person - Customer Service during Christmas - Time and Stress Management - Successful Telesales - What type of leader are you? - Vocal Elements of Communication in Leadership - Managing Pressure - Handling Very Difficult Customers - Opening Negotiations Effectively - Tips and Techniques for Sales Presentations - Rules of Assertiveness - Product Demonstration Skills - Personality and Stress - Handling Objections - Methods of Overcoming Resistance - Effective Communication in Negotiations - Your Response to Stress - Dealing with conflict and aggression - Co-Presenting Tips and Techniques - Controlling the Call - Contact Strategy - Becoming Assertive in Negotiations - Situation Leadership for Coaches - What is your managerial style? - Giving Praise - How great can you delegate 1 - How great can you delegate 2 - Management superstars - Delivering effective course content - Dealing with complaints - Practical guide to punctuation - The sequence of a report - Top tips for writing effective emails - Aims and Objectives for the New Manager - Question Techniques in Group Training - Its not What you say, but How you say it! - How to overcome and channel fear - Why is project management important - Project definition and proposal - Estimating time accurately - 10 step guide for Project Planning - Project Progress Meetings - Assess your problem employee - Disciplinary Procedures Guide - Disciplinary Rules