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"Enthusiastic, Highly knowledgeable trainer... Able to articulate ideas into practical scenarios"

Rob Gilbert, Office Canopy Group, New Manager Course, February 2011




NEWSLETTER: Time Management

Manage Yourself, Not your time!

Time management is a crucial factor in work and our time management courses are created to ensure that delegates can make their time keeping as efficient and effective as possible. We do this by supplying a time management training course that is full of tools and tips for improving time management, time planning, delegation, organisation and management strategies as well as handling and using time effectively. Our time management course will cover subjects such as goal setting, improving organisation skills and managing time successfully.

Time Management using Microsoft Outlook 2003 and Microsoft Outlook 2007 is another of our training seminars that allows delegates to be able to use all aspects of Outlook such as; managing emails, using the calendar, delegation using Tasks and is packed with tips and techniques for mastering Outlook.

Time Management, Time management working with Microsoft Outlook, Project management for non-project managers Assertiveness, Management Skills and Stress Management are some of the courses trained by Total Success in London and throughout the UK. We have over 18 years experience training people on strategies to improve productivity and enhance self development. Click on the link if you require further information on our training courses or if you wish to contact Total Success via e-mail. We will be delighted to discuss your needs and provide practical answers.

Many of us claim our days are never wasted. "I'm very organised" we say "I know where I am going and what I'm going to do". If you truly feel that way then you are in the minority. Most people become frustrated with a day that is unproductive . We would all like to get more done in a day.

The idea of time management has been in existence for more than 100 years. Unfortunately the term "Time management" creates a false impression of what a person is able to do. Time can't be managed, time is uncontrollable we can only manage ourselves and our use of time. Time management is actually self management. Its interesting that the skills we need to manage others are the same skills we need to manage ourselves: the ability to plan, delegate, organise, direct and control




EXECUTIVE COACHING One-to-one leadership and management coaching

Appraisal skills (one day) - updated to include new legislation

Assertiveness Skills (one day)

Assertiveness and managing conflict (one day)

Coaching for managers (one day)

Customer Service and Customer Care (one day)

Correcting poor performance and disciplinary procedures (one day) - updated to cover current legislation

Dealing with difficult people (one day)

Interviewing skills (one day) - updated to cover current legislation

Introduction to selling (one day)

Leadership and team building (one day)

Letter and report writing (one day) - updates include writing e-mails

Negotiation skills (one day)

Presentation skills (two days)

PowerPoint Presentation skills (one day)

Advanced Presentation skills (one day)

Project planning for non-project managers (one day)

Stress Management (one day)

Telesales and Telemarketing (one day)

Telephone skills and customer care (one day)

Time Management (one day) 

Time management working with Microsoft Outlook (one day)

Time management working with Microsoft Outlook 2007 (one day) 

Management Training / New Manager (two days)

Training the trainer (one day)

We provide many free articles packed with valuable information about the topics we train. Our newsletter page contains many more. Here are some of our more recent articles

Presentation tips

Overcoming presentation fear

How to structure a presentation

Interviewing Skills

Good work through praise

Time management tips

Time management skills

Managing your e-mail

Time management and working from home

Assertiveness Self Assertion Analysis

Self Assertion Analysis

Becoming More Assertive

Dealing with difficult people

Customer Service on the telephone

Telephone skills and Customer Care

Managing your stress

Organisational stress management

Practical appraisal skills

Planning an appraisal and setting objectives

Giving feedback in an appraisal

The power of attitude in selling

Opening the call effectively

PowerPoint presentation tips and techniques

Using visual aids in PowerPoint presentations

How to use transitions in PowerPoint presentations

There are common time wasters which need to be identified
In order for a time management process to work it is important to know what aspects of our personal management need to be improved. Below you will find some of the most frequent reasons for reducing effectiveness in the workplace. Tick the ones which are causing to be the major obstacles to your own time management. These we refer to as your "Time Stealers".

Identifying your time stealers

  • Interruptions - telephone
  • Interruptions - personal visitors
  • Meetings
  • Tasks you should have delegated
  • Procrastination and indecision
  • Acting with incomplete information
  • Dealing with team members
  • Crisis management (fire fighting)
  • Unclear communication
  • Inadequate technical knowledge
  • Unclear objectives and priorities
  • Lack of planning
  • Stress and fatigue
  • Inability to say "No"
  • Desk management and personal disorganisation

Fortunately there are strategies you can use to manage your time, be more in control and reduce stress, but you can analyse your time and see how you may be both the cause and the solution to your time challenges.

Below, we examine time management issues in more detail


1. Shifting priorities and crisis management. Management guru Peter Drucker says that "crisis management is actually the form of management preferred by most managers" The irony is that actions taken prior to the crisis could have prevented the fire in the first place.


2. The telephone. Have you ever had one of those days when you thought your true calling was in Telemarketing. The telephone-our greatest communication tool can be our biggest enemy to effectiveness if you don't know how to control its hold over you.


3.Lack of priorities/objectives. This probably the biggest/ most important time waster. It affects all we do both professionally and personally. Those who accomplish the most in a day know exactly what they want to accomplish. Unfortunately too many of us think that goals and objectives are yearly things and not daily considerations. This results in too much time spent on the minor things and not on the things which are important to our work/lives


4. Attempting too much. Many people today feel that they have to accomplish everything yesterday and don't give themselves enough time to do things properly. This leads only to half finished projects and no feeling of achievement.


5.Drop in visitors. The five deadliest words that rob your time are "Have you got a minute". Everyone's the culprit-colleagues., the boss, your peers. Knowing how to deal with interruptions is one of the best skills you can learn .


6.Ineffective delegation. Good delegation is considered a key skill in both managers and leaders. The best managers have an ability to delegate work to staff and ensure it is done correctly. This is probably the best way of building a teams moral and reducing your workload at the same time. The general rule is -this; if one of your staff can do it 80% as well as you can, then delegate it.


7. The cluttered desk. When you have finished reading this article look at your desk. If you can see less than 80% of it then you are probably suffering from 'desk stress'. The most effective people work from clear desks.


8.Procrastination. The biggest thief of time; not decision making but decision avoidance. By reducing the amount of procrastinating you do you can substantially increase the amount of active time available to you.


9. The inability to say "no!". The general rule is; if people can dump their work or problems on to your shoulders they will do it . Some of the most stressed people around lack the skill to 'just say no' for fear of upsetting people.


10. Meetings. Studies have shown that the average manager spends about 17 hours a week in meetings and about 6 hours in the planning time and untold hours in the follow up. I recently spoke to an executive who has had in the last 3 months 250 meetings It is widely acknowledged that about as much of a third of the time spent in meetings is wasted due to poor meeting management and lack of planning If you remember your goal is to increase your self management, these are the best ways to achieve this;

There are many ways we can manage our time. We have listed some strategies you can use to manage your time.

1. Always define your objectives as clearly as possible.
Do you find you are not doing what you want because your goals have not been set. One of the factors which mark out successful people is their ability to work out what they want to achieve and have written goals which they can review them constantly. Your long term goals should impact on your daily activities and be included on your "to do" list. Without a goal or objective people tend to just drift personally and professionally


2. Analyse your use of time.
Are you spending enough time on the projects which although may not be urgent now are the things you need to do to develop yourself or your career. If you are constantly asking yourself "What is the most important use of my time, right now?" it will help you to focus on 'important tasks' and stop reacting to tasks which seem urgent (or pleasant to do) but carry no importance towards your goals.


3. Have a plan.
How can you achieve your goals without a plan. Most people know what they want but have no plan to achieve it except by sheer hard work. Your yearly plan should be reviewed daily and reset as your achievements are met. Successful people make lists constantly. It enables them to stay on top of priorities and enable them to remain flexible to changing priorities. This should be done for both personal and business goals.


4. Action plan analysis.
Problems will always occur, the value of a good plan is to identify them early and seek out solutions. Good time management enables you to measure the progress towards your goals because "What you can measure, you can control". Always try to be proactive.

Time management (or self management) is not a hard subject to understand, but unless you are committed to build time management techniques into your daily routine you'll only achieve partial (or no) results and then make comments such as "I tried time management once and it doesn't work for me". The lesson to learn is that the more time we spend planning our time and activities the more time we will have for those activities. By setting goals and eliminating time wasters and doing this everyday you may find you will have extra time in the week to spend on those people and activities most important to you.

We believe the web is a fantastic place for marketing and promotion but we believe that there should be access to free information which is in abundance on many sites. Total Success have searched the web for free information on time management and you can find these on our time management links page. If you have more sites which contain relevant information or to inform me that a particular site does no longer exist (many sites come and go at a fast rate on the web), please e-mail us. The criteria for inclusion is a site which has a lot of free information on time management and not companies promoting time management courses or products.

Click here for time management links

Click here for more tips on time management, delegation and people management


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Thames Valley Police

National Air Traffic Control


Luton Borough Council

Legal Services Commission


Physiological Society

British Retail Consortium

University of East London

Amnesty International

Hyde Housing

Carbon Trust

Glaxo Smith Kline

Game Conservancy Trust


Docklands Light Railway

Suffolk County Council

Thale Translink

Tennyson Group

Goldman Sachs

Merseyside Police


Renaissance Hotels

Berners Hotel

South East Essex College

Johnson and Johnson

Ernst and Young


London Borough of Greenwich

Direct Line Insurance

Rank Leisure

Epilepsy Society

Lloyds of London

Bank of America

Level 3 Communications

Abbey Life

Thistle Hotels


Informa Group

Marcus Evans

Legal and General

Nationwide Building Society


HJ Heinnz


Barclays Global Investors

BAE Systems

Holmes Place Health Clubs

Action Energy and the Carbon Trust

British Airways

STA Travel

Ernst and Young

London Borough of Greenwich

The Royal Society

Cancer Research

The Film Council



London Chamber of Commerce

Metro Newspaper

Universal Pictures


London Borough of Lambeth

British Gas

Age Concern


St John's Ambulance





Site Navigation aid - Links to all our web pages are listed below


- Training Pages -

Assertiveness Skills - Assertiveness and managing conflict - Time Management - Management Training / New Manager - Sales Course / Introduction to Selling - Telesales and Telemarketing - Presentation skills - PowerPoint Presentation Skills - Appraisal skills - Interviewing Skills - Stress Management - Leadership and team building - Coaching for managers - Letter and report writing - Dealing with difficult people - Customer Service and Customer Care -Correcting poor performance and disciplinary procedures - Negotiation skills - Training the trainer - Telephone skills and customer care

- Newsletter Pages -

Presentation tips - Overcoming presentation fear - How to structure a presentation - How to master body language plus a useful presentation checklist - Asking questions in interviews - Structuring a recruitment interview - Good work through praise - Time management tips - Time management skills - Managing your e-mail - Time management and working from home - Time management links - Assertiveness Self Assertion Analysis - Assertiveness links - Self Assertion Analysis - Becoming More Assertive - Constructive criticism and disciplinary procedures - Dealing with difficult people - Dealing with difficult customers on the telephone - Customer Service on the telephone - Telephone skills and Customer Care - Managing your stress - Organisational stress management - Practical appraisal skills - Planning an appraisal and setting objectives - Giving feedback in an appraisal - The power of attitude in selling - Opening the telephone call effectively - PowerPoint presentation tips and techniques - Using visual aids in PowerPoint presentations - How to use transitions in PowerPoint presentations - Negotiating with difficult people - Planning a successful negotiation - Managing meetings - Train the trainer training - Presentation planning form - Handling conflict in appraisals - Project management - Neuro-Linguistic Programming - Management skills - Leadership Skills - Stress Management and Control - Customer Service and Customer Care - Management checklists for Training courses - Planning form for Public Speaking Presentation - Managing your e-mails - Stages of Competence in Training - Time Management and Technology - Training Stories and Anecdotes -

- NEW Newsletter Pages -

Stress Quiz: How Stressed are you? - Recognising and Combating stress - Managing Stress - Relaxation techniques for managing stress - Relaxation using simple and personal mantras - Stress and the Credit crunch - Using Humour in Presentations - Attention gaining tips for Public Speakers - How to make the best of closing your presentation - Making Powerful Presentations - Using Visual Aids in Presenting - The importance of FlipCharts in Presentations - Improving your presenting style - Vocal and Diet tips for presenters - Rate you Presentation effectiveness - Dealing with Difficult Audiences - Overcoming Presentation Anxiety - More Presentation Anxiety tips - Dealing with Difficult people at work - Tips for Dealing with difficult people - Dealing with Difficult People-the arrogant person - Dealing with Difficult People-the aggressive person - Customer Service during Christmas - Time and Stress Management - Successful Telesales - What type of leader are you? - Vocal Elements of Communication in Leadership - Managing Pressure - Handling Very Difficult Customers - Opening Negotiations Effectively - Tips and Techniques for Sales Presentations - Rules of Assertiveness - Product Demonstration Skills - Personality and Stress - Handling Objections - Methods of Overcoming Resistance - Effective Communication in Negotiations - Your Response to Stress - Dealing with conflict and aggression - Co-Presenting Tips and Techniques - Controlling the Call - Contact Strategy - Becoming Assertive in Negotiations - Situation Leadership for Coaches - What is your managerial style? - Giving Praise - How great can you delegate 1 - How great can you delegate 2 - Management superstars - Delivering effective course content - Dealing with complaints - Practical guide to punctuation - The sequence of a report - Top tips for writing effective emails - Aims and Objectives for the New Manager - Question Techniques in Group Training - Its not What you say, but How you say it! - How to overcome and channel fear - Why is project management important - Project definition and proposal - Estimating time accurately - 10 step guide for Project Planning - Project Progress Meetings - Assess your problem employee - Disciplinary Procedures Guide - Disciplinary Rules - The equality act 2010