Total Success

A different type of training


For more information:

 email us:

call us on (+44) 020 8269 1177 or fax us on (+44) 020 8305 0555


Thank you for visiting Total Success Training


Special offer for this month only - all open courses - £295 per person + VAT - click HERE for the dates and details


We have a brand new website at which contains all of our course information




Special offers

A chance to win a Free Training Course

Free training resources including our new Bite-size training packs

Be included in our free draw for tickets to Chelsea Flower Show and Royal Opera House

NEWSLETTER: Time Management

Techniques and Tips

Time management is a crucial factor in work and our time management courses are created to ensure that delegates can make their time keeping as efficient and effective as possible. We do this by supplying a time management training course that is full of tools and tips for improving time management, time planning, delegation, organisation and management strategies as well as handling and using time effectively. Our time management course will cover subjects such as goal setting, improving organisation skills and managing time successfully.

Time Management using Microsoft Outlook 2003 and Microsoft Outlook 2007 is another of our training seminars that allows delegates to be able to use all aspects of Outlook such as; managing emails, using the calendar, delegation using Tasks and is packed with tips and techniques for mastering Outlook.

Time Management, Time management working with Microsoft Outlook, Project management for non-project managersAssertiveness, Management Skills and Stress Management are some of the courses trained by Total Success in London and throughout the UK. We have over 18 years experience training people on strategies to improve productivity and enhance self development. Click on the link if you require further information on our training courses or if you wish to contact Total Success via e-mail. We will be delighted to discuss your needs and provide practical answers.



EXECUTIVE COACHING One-to-one leadership and management coaching

Appraisal skills (one day) - updated to include new legislation

Assertiveness Skills (one day)

Assertiveness and managing conflict (one day)

Coaching for managers (one day)

Customer Service and Customer Care (one day)

Correcting poor performance and disciplinary procedures (one day) - updated to cover current legislation

Dealing with difficult people (one day)

Interviewing skills (one day) - updated to cover current legislation

Introduction to selling (one day)

Leadership and team building (one day)

Letter and report writing (one day) - updates include writing e-mails

Negotiation skills (one day)

Presentation skills (two days)

PowerPoint Presentation skills (one day)

Advanced Presentation skills (one day)

Project planning for non-project managers (one day)

Stress Management (one day)

Telesales and Telemarketing (one day)

Telephone skills and customer care (one day)

Time Management (one day) 

Time management working with Microsoft Outlook (one day)

Time management working with Microsoft Outlook 2007 (one day) 

Management Training / New Manager (two days)

Training the trainer (one day)

We provide many free articles packed with valuable information about the topics we train. Our newsletter page contains many more. Here are some of our more recent articles

Presentation tips

Overcoming presentation fear

How to structure a presentation

Interviewing Skills

Good work through praise

Time management tips

Time management skills

Managing your e-mail

Time management and working from home

Assertiveness Self Assertion Analysis

Self Assertion Analysis

Becoming More Assertive

Dealing with difficult people

Customer Service on the telephone

Telephone skills and Customer Care

Managing your stress

Organisational stress management

Practical appraisal skills

Planning an appraisal and setting objectives

Giving feedback in an appraisal

The power of attitude in selling

Opening the call effectively

PowerPoint presentation tips and techniques

Using visual aids in PowerPoint presentations

How to use transitions in PowerPoint presentations


Let’s start with some tried and tested tips for you to think about when managing your time. We’ll concentrate on the ones relating to time management and give you some simple ideas to help you on your way. Most of these will be covered in more detail in the course.

1. Crisis Management: We all suffer from crises but are you the fire-fighter or arsonist! We may be great at sorting out crises but do we always get into crisis by not making plans for the future. Remember, for the same crisis; once is unfortunate; twice is a disaster but the third time is incompetence!!!! We haven’t learnt from previous mistakes.

Time Tip: After every crisis, meet with those involved and ask ‘How can we ensure this doesn’t happen again’. Set a reminder in your Outlook calendar to ensure you don’t forget and follow-up the lessons learnt.

 2. Telephone interruptions: Still our greatest communication tool and still considered our greatest enemy at times. We feel awkward about closing phone calls because we may feel rude if we do. We also don’t ask enough questions when put on the spot by an instant telephone request.

Time Tip: Always ask ‘When’s the deadline for this task to be completed’ on every request to determine how much ‘padding’ has been added to it. You can end your calls by saying ‘OK well I won’t take up any more of your valuable time’. You’ll be amazed how quickly and politely this ends most calls.

3. Unclear objectives and Priorities: The University of Arkansas carried out research that there was a 25% difference between what managers thought staff should be prioritising  and what staff thought were their priorities.

Outlook Time Tip: Ensure you have clear and agreed priorities between you and your boss that are reviewed daily or weekly. Ensure you have your key tasks and objectives written as tasks in Outlook so that you can update them when you speak to your boss or your team.

4. Trying to do too much yourself: We sometimes feel a failure when we compare what little we've completed compared with our colleagues. We always seem to run out of time before we run out of tasks because we try to do it all without regard to its priority.

Outlook Time Tip: Break tasks into timed events so that you are clear how much you’ll be able to do in a day or a week. Colour code items in your Outlook Calendar so that you can complete them in a structured and orderly way.

5. Interruptions - personal: Drop-In Visitors will always come because of one simple reason. You allow them to. Many people are ambivalent towards this type of interruptions. That very ambivalence encourages the practice until it becomes a major drain on quality time.

Outlook Time Tip: Change your behaviour towards interrupters and gently rearrange their interruptions to another time more convenient to you. Your boss will understand if you can show him or her that your priorities will cost them more if left undone due to their interruptions.  Create an appointment in your Outlook Calendar for call backs and appointments with reminders for the important ones.

6. Ineffective Delegation: Coaching and good delegation are considered the main route to effective leadership - the wisest leaders choose this style of management above all others because it strengthens teams and builds confidence.

Outlook Time Tip: Ask yourself ‘Do I free up more time; have someone in my team who can do this quicker than me; better than me; who will enjoy doing it; or can do it cheaper than me.’ If the answer to any of these is yes, then you should delegate more. Creating a delegation in Tasks and then assigning them will allow you to delegate more and track their progress.

7. Desk management and personal disorganisation: Are you suffering from Desk Stress where you can’t see more than 5% of the material your desk is made of due to unnecessary clutter.  Research shows that there is about 36 hours of work on top of the average desk - this alone can be a real productivity stopper.

Time Tip: Clear your desk at the end of every day and ensure you have a weekly schedule for organising and de-cluttering your paperwork and filing systems.

8. Procrastination and indecision: Procrastination is putting off what you should be doing right now and is truly 'the thief of time'. We run away from what is a priority and effectively waste time. People avoid making decisions for many reasons: the three principle ones are: avoidance, complacency and panic.

Outlook Time Tip: Do your worst task at the start of the day. It gets it out of the way and stops you stressing over it. Also break long tasks into smaller segments - breaking your day-long project into 6 one-hour segments will ensure you know how you’re doing at the end of every hour. Doing this in Outlook Calendar will enable you to measure your progress during the day.

9. Inability to Say No: If you say ‘yes I will’ when you know you can’t you’ll be causing other people stress. People rely on your promises and people will accept your promise of delivery rather than an a.s.a.p. if you always meet your deadlines.

Outlook Time Tip: Instead of automatically saying ‘Yes’ to requests say ‘How and When’ you can deliver. If you say how you will deliver and when is realistic for both you and the other person. By having your daily tasks and priorities listed on your Outlook Calendar you can visually refer to your tasks and show the other person your commitments - this will help you to become more assertive and negotiate task completions more effectively.

10. Meetings: The average senior manager spends 17 hours per week in meetings, plus 6 hours a week getting ready for them, and even more hours recovering!

Outlook Time Tip: Always ensure your meetings have an agreed START and FINISH time. Cost out your meetings to ensure that they are worth having. Plan your meetings using the Meetings planner in Outlook ensuring you have meetings at the optimum time for all attendees.  

11. Managing e-mails: Are you suffering from e-mailitis: a stressful inability to stop looking at and stressing over your e-mails every 5 minutes.

Outlook Time Tip: Here are three tips to make this e-mail relevant to you

§     Deal with your email at regular times during the day and not when you see it pop up.

§     Disable the pop-up notice on your e-mail so that it doesn’t continuously interrupt you

§     Create e-mail rules that balance your need for technology with face to face contact. Also develop e-mail guidelines for your team or department.

As you can see there are many ways in which we can start to manage our time more effectively but one of the factors which stops people attempting time management techniques is the thought that ‘These factors are out of my control. One way to start is to manage our thoughts and ‘self-talk’.

Click here for time management links

Back to TOP



Thames Valley Police

National Air Traffic Control


Luton Borough Council

Legal Services Commission


Physiological Society

British Retail Consortium

University of East London

Amnesty International

Hyde Housing

Carbon Trust

Glaxo Smith Kline

Game Conservancy Trust


Docklands Light Railway

Suffolk County Council

Thale Translink

Tennyson Group

Goldman Sachs

Merseyside Police


Renaissance Hotels

Berners Hotel

South East Essex College

Johnson and Johnson

Ernst and Young


London Borough of Greenwich

Direct Line Insurance

Rank Leisure

Epilepsy Society

Lloyds of London

Bank of America

Level 3 Communications

Abbey Life

Thistle Hotels


Informa Group

Marcus Evans

Legal and General

Nationwide Building Society


HJ Heinnz


Barclays Global Investors

BAE Systems

Holmes Place Health Clubs

Action Energy and the Carbon Trust

British Airways

STA Travel

Ernst and Young

London Borough of Greenwich

The Royal Society

Cancer Research

The Film Council



London Chamber of Commerce

Metro Newspaper

Universal Pictures


London Borough of Lambeth

British Gas

Age Concern


St John's Ambulance




Site Navigation aid - Links to all our web pages are listed below


- Training Pages -

Assertiveness Skills - Assertiveness and managing conflict - Time Management - Management Training / New Manager - Sales Course / Introduction to Selling - Telesales and Telemarketing - Presentation skills - PowerPoint Presentation Skills - Appraisal skills - Interviewing Skills - Stress Management - Leadership and team building - Coaching for managers - Letter and report writing - Dealing with difficult people - Customer Service and Customer Care -Correcting poor performance and disciplinary procedures - Negotiation skills - Training the trainer - Telephone skills and customer care

- Newsletter Pages -

Presentation tips - Overcoming presentation fear - How to structure a presentation - How to master body language plus a useful presentation checklist - Asking questions in interviews - Structuring a recruitment interview - Good work through praise - Time management tips - Time management skills - Managing your e-mail - Time management and working from home - Time management links - Assertiveness Self Assertion Analysis - Assertiveness links - Self Assertion Analysis - Becoming More Assertive - Constructive criticism and disciplinary procedures - Dealing with difficult people - Dealing with difficult customers on the telephone - Customer Service on the telephone - Telephone skills and Customer Care - Managing your stress - Organisational stress management - Practical appraisal skills - Planning an appraisal and setting objectives - Giving feedback in an appraisal - The power of attitude in selling - Opening the telephone call effectively - PowerPoint presentation tips and techniques - Using visual aids in PowerPoint presentations - How to use transitions in PowerPoint presentations - Negotiating with difficult people - Planning a successful negotiation - Managing meetings - Train the trainer training - Presentation planning form - Handling conflict in appraisals - Project management - Neuro-Linguistic Programming - Management skills - Leadership Skills - Stress Management and Control - Customer Service and Customer Care - Management checklists for Training courses - Planning form for Public Speaking Presentation - Managing your e-mails - Stages of Competence in Training - Time Management and Technology - Training Stories and Anecdotes -

- NEW Newsletter Pages -

Stress Quiz: How Stressed are you? - Recognising and Combating stress - Managing Stress - Relaxation techniques for managing stress - Relaxation using simple and personal mantras - Stress and the Credit crunch - Using Humour in Presentations - Attention gaining tips for Public Speakers - How to make the best of closing your presentation - Making Powerful Presentations - Using Visual Aids in Presenting - The importance of FlipCharts in Presentations - Improving your presenting style - Vocal and Diet tips for presenters - Rate you Presentation effectiveness - Dealing with Difficult Audiences - Overcoming Presentation Anxiety - More Presentation Anxiety tips - Dealing with Difficult people at work - Tips for Dealing with difficult people - Dealing with Difficult People-the arrogant person - Dealing with Difficult People-the aggressive person - Customer Service during Christmas - Time and Stress Management - Successful Telesales - What type of leader are you? - Vocal Elements of Communication in Leadership - Managing Pressure - Handling Very Difficult Customers - Opening Negotiations Effectively - Tips and Techniques for Sales Presentations - Rules of Assertiveness - Product Demonstration Skills - Personality and Stress - Handling Objections - Methods of Overcoming Resistance - Effective Communication in Negotiations - Your Response to Stress - Dealing with conflict and aggression - Co-Presenting Tips and Techniques - Controlling the Call - Contact Strategy - Becoming Assertive in Negotiations - Situation Leadership for Coaches - What is your managerial style? - Giving Praise - How great can you delegate 1 - How great can you delegate 2 - Management superstars - Delivering effective course content - Dealing with complaints - Practical guide to punctuation - The sequence of a report - Top tips for writing effective emails - Aims and Objectives for the New Manager - Question Techniques in Group Training - Its not What you say, but How you say it! - How to overcome and channel fear - Why is project management important - Project definition and proposal - Estimating time accurately - 10 step guide for Project Planning - Project Progress Meetings - Assess your problem employee - Disciplinary Procedures Guide - Disciplinary Rules